Highnote had 17 outages in the last 2 years totaling 51h 55m of downtime — averaging 0.7 incidents per month.
There were 17 Highnote outages since May 24, 2024 totaling 51h 55m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are currently investigating an issue that may be causing delays in reporting data.
This incident has been resolved.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
Declined transactions can be retried and should be successful. Our team is actively investigating and monitoring the situation. At this time, there is no confirmed service disruption.
This incident has been resolved.
We are currently investigating this issue.
This incident has been resolved.
RESOLVED. The downtime lasted 17 minutes, from 4:51:30 PST to 5:08:30 PST.
This incident has been resolved.
Application Processing: Applications may be delayed in processing Reports: Report generation is now operational
This incident has been resolved.
An issue has been identified.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are aware of a possible Google Cloud Platform and AWS outage and are investigating the impact on our services. Application and transaction processing may be impacted during this time. We will provide updates as we learn more.
Highnote API has elevated p90 latency and error rate has increased to 0.7%
Google has identified the root cause of the incident and has implemented mitigation. Transactions and applications are being processed, and we are continuing to monitor for additional impact.
This incident has been resolved.
On June 12th, 2025, Google Cloud Platform \(GCP\) experienced a significant service disruption. Further details regarding this incident are available on the GCP status page: [https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW](https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW) Separately, Cloudflare reported a major outage on the same day. While Highnote's services were not affected by this event, it did lead to confusion for some of our customers. Cloudflare has published a post-mortem on their blog: [https://blog.cloudflare.com/cloudflare-service-outage-june-12-2025/](https://blog.cloudflare.com/cloudflare-service-outage-june-12-2025/)
We are currently investigating this issue.
This incident has been resolved.
We have identified the issue and releasing a fix.
This incident has been resolved.
A third party service is experiencing an issue that may be impacting the ability to log into the Highnote dashboard. Login attempts may time out and need to be retried.
This incident has been resolved.
Customers may experience transaction timeouts. Mastercard teams are working to resolve this issue, we will update you once the issue is resolved.
This incident has been resolved.
We are currently investigating this issue.
This incident has been resolved.
We are currently investigating this issue.
This incident has been resolved.
This message provides an update regarding a service disruption that affected our platform earlier today. From 7:12 AM PST to 7:34 AM PST (22 minutes), asynchronous operations may have experienced delays due to an incident on a third-party cloud platform that we utilize. The following operations were impacted: -Balance Updates -ACH Transactions -Transfers -Search Data Indexing All operations have caught up as of 7:34 AM PST.
We are currently investigating this issue.
This incident has been resolved.
We are currently investigating this issue.
This incident has been resolved.