Highnote experienced a major incident on June 12, 2025, lasting 5h 17m. The incident has been resolved; the full update timeline is below.
Update timeline
- identified Jun 12, 2025, 06:40 PM UTC
We are aware of a possible Google Cloud Platform and AWS outage and are investigating the impact on our services. Application and transaction processing may be impacted during this time. We will provide updates as we learn more.
- identified Jun 12, 2025, 06:48 PM UTC
Highnote API has elevated p90 latency and error rate has increased to 0.7%
- monitoring Jun 12, 2025, 09:05 PM UTC
Google has identified the root cause of the incident and has implemented mitigation. Transactions and applications are being processed, and we are continuing to monitor for additional impact.
- resolved Jun 12, 2025, 11:32 PM UTC
This incident has been resolved.
- postmortem Jun 17, 2025, 05:07 AM UTC
On June 12th, 2025, Google Cloud Platform \(GCP\) experienced a significant service disruption. Further details regarding this incident are available on the GCP status page: [https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW](https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW) Separately, Cloudflare reported a major outage on the same day. While Highnote's services were not affected by this event, it did lead to confusion for some of our customers. Cloudflare has published a post-mortem on their blog: [https://blog.cloudflare.com/cloudflare-service-outage-june-12-2025/](https://blog.cloudflare.com/cloudflare-service-outage-june-12-2025/)