Highnote incident

Configuration update caused degraded performance to Highnote APIs

Critical Resolved View vendor source →

Highnote experienced a critical incident on November 14, 2025 affecting API and Dashboard and 1 more component, lasting 16m. The incident has been resolved; the full update timeline is below.

Started
Nov 14, 2025, 12:51 AM UTC
Resolved
Nov 14, 2025, 01:08 AM UTC
Duration
16m
Detected by Pingoru
Nov 14, 2025, 12:51 AM UTC

Affected components

APIDashboardTest Environment

Update timeline

  1. monitoring Nov 14, 2025, 01:18 AM UTC

    RESOLVED. The downtime lasted 17 minutes, from 4:51:30 PST to 5:08:30 PST.

  2. resolved Nov 14, 2025, 01:19 AM UTC

    This incident has been resolved.