Highnote incident

Some Transactions May Be Declined

Critical Resolved View vendor source →

Highnote experienced a critical incident on August 16, 2025 affecting Transaction Processing - Visa and Transaction Processing - MasterCard, lasting 54m. The incident has been resolved; the full update timeline is below.

Started
Aug 16, 2025, 01:04 PM UTC
Resolved
Aug 16, 2025, 01:58 PM UTC
Duration
54m
Detected by Pingoru
Aug 16, 2025, 01:04 PM UTC

Affected components

Transaction Processing - VisaTransaction Processing - MasterCard

Update timeline

  1. identified Aug 16, 2025, 01:57 PM UTC

    An issue has been identified.

  2. monitoring Aug 16, 2025, 02:00 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 16, 2025, 02:22 PM UTC

    This incident has been resolved.