Higher Logic had 8 outages in the last 2 years totaling 87h 47m of downtime — averaging 0.3 incidents per month.
There were 8 Higher Logic outages since July 23, 2025 totaling 87h 47m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are currently investigating issues with the Rest API.
The issue has been identified, the fix has been deployed, and we've completed our post-deployment validation.
THIS PERTAINS TO WORKSPACE ONLY OC Workspace is currently down, and no service is available at this time. Our team is actively investigating the issue and working to restore service as quickly as possible. We understand this is disruptive and apologize for the inconvenience. We will share another update as soon as more information is available. Thank you for your patience.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
This incident has been resolved.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are investigating reports of messages being sent however they are showing not delivered to all members of the group.
The issue has been identified and a fix implemented. For customers who submitted a ticket, our support team will be in touch regarding next steps.
This incident has been resolved.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
Some Community (OC) emails are delayed, processing is active and the backlog is steadily decreasing. Once queues normalize, we will re-drive any affected messages. Informz (IZ) mailings that rely on UPI integrations may continue to error until the service is fully restored.
All outstanding issues have been resolved.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
This incident has been resolved.