Higher Logic incident

AWS Issues affecting Online Community UI, Outgoing Emails, and Marketing Automation Integrations

Minor Resolved View vendor source →

Higher Logic experienced a minor incident on October 20, 2025 affecting Community and Marketing Enterprise (Real Magnet) and 1 more component, lasting 6h 17m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 03:45 PM UTC
Resolved
Oct 20, 2025, 10:03 PM UTC
Duration
6h 17m
Detected by Pingoru
Oct 20, 2025, 03:45 PM UTC

Affected components

CommunityMarketing Enterprise (Real Magnet)Marketing Professional (Informz)

Update timeline

  1. investigating Oct 20, 2025, 03:45 PM UTC

    We are currently investigating this issue.

  2. identified Oct 20, 2025, 06:52 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 20, 2025, 08:39 PM UTC

    Some Community (OC) emails are delayed, processing is active and the backlog is steadily decreasing. Once queues normalize, we will re-drive any affected messages. Informz (IZ) mailings that rely on UPI integrations may continue to error until the service is fully restored.

  4. resolved Oct 20, 2025, 10:03 PM UTC

    All outstanding issues have been resolved.