Higher Logic incident

HLT Marketing Enterprise (Real Magnet) Rest API Issues

Major Resolved View vendor source →

Higher Logic experienced a major incident on July 20, 2026 affecting Marketing Enterprise (Real Magnet), lasting 2h 10m. The incident has been resolved; the full update timeline is below.

Started
Jul 20, 2026, 04:21 PM UTC
Resolved
Jul 20, 2026, 06:32 PM UTC
Duration
2h 10m
Detected by Pingoru
Jul 20, 2026, 04:21 PM UTC

Affected components

Marketing Enterprise (Real Magnet)

Update timeline

  1. investigating Jul 20, 2026, 04:21 PM UTC

    We are currently investigating issues with the Rest API.

  2. resolved Jul 20, 2026, 06:32 PM UTC

    The issue has been identified, the fix has been deployed, and we've completed our post-deployment validation.