Higher Logic incident

Performance issues for some customers in Higher Logic Thrive Marketing Professional (Informz)

Major Resolved View vendor source →

Higher Logic experienced a major incident on April 27, 2026 affecting Marketing Professional (Informz), lasting 4h 7m. The incident has been resolved; the full update timeline is below.

Started
Apr 27, 2026, 12:21 PM UTC
Resolved
Apr 27, 2026, 04:28 PM UTC
Duration
4h 7m
Detected by Pingoru
Apr 27, 2026, 12:21 PM UTC

Affected components

Marketing Professional (Informz)

Update timeline

  1. investigating Apr 27, 2026, 12:21 PM UTC

    We are currently investigating this issue.

  2. investigating Apr 27, 2026, 01:35 PM UTC

    We are continuing to investigate this issue.

  3. investigating Apr 27, 2026, 02:51 PM UTC

    We are continuing to investigate this issue.

  4. resolved Apr 27, 2026, 04:28 PM UTC

    This incident has been resolved.