Higher Logic incident

Performance issues in Higher Logic Thrive Enterprise (Real Magnet)

Minor Resolved View vendor source →

Higher Logic experienced a minor incident on April 17, 2026 affecting Marketing Enterprise (Real Magnet), lasting 2d 16h. The incident has been resolved; the full update timeline is below.

Started
Apr 17, 2026, 08:11 PM UTC
Resolved
Apr 20, 2026, 01:01 PM UTC
Duration
2d 16h
Detected by Pingoru
Apr 17, 2026, 08:11 PM UTC

Affected components

Marketing Enterprise (Real Magnet)

Update timeline

  1. investigating Apr 17, 2026, 08:11 PM UTC

    We are currently investigating this issue.

  2. monitoring Apr 17, 2026, 08:20 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 20, 2026, 01:01 PM UTC

    This incident has been resolved.