Higher Logic incident

HLT Marketing Enterprise (Real Magnet) partial sending issue

Major Resolved View vendor source →

Higher Logic experienced a major incident on January 9, 2026 affecting Marketing Enterprise (Real Magnet), lasting 2h 46m. The incident has been resolved; the full update timeline is below.

Started
Jan 09, 2026, 05:19 PM UTC
Resolved
Jan 09, 2026, 08:06 PM UTC
Duration
2h 46m
Detected by Pingoru
Jan 09, 2026, 05:19 PM UTC

Affected components

Marketing Enterprise (Real Magnet)

Update timeline

  1. investigating Jan 09, 2026, 05:19 PM UTC

    We are investigating reports of messages being sent however they are showing not delivered to all members of the group.

  2. monitoring Jan 09, 2026, 07:10 PM UTC

    The issue has been identified and a fix implemented. For customers who submitted a ticket, our support team will be in touch regarding next steps.

  3. resolved Jan 09, 2026, 08:06 PM UTC

    This incident has been resolved.