HID Origo incident

Unable to Access HID Origo Services

Resolved after 13 hours 52 minutes, affecting HID Origo Management Portal - Legacy and HID Linq Cloud and 1 more, on October 13, 2026.

monitoring Oct 13, 2026, 05:54 PM UTC

The services are restored and operational. We are continuing to monitor the situation.

Started
Oct 13, 2026, 05:30 PM UTC
Resolved
Oct 14, 2026, 07:23 AM UTC
Duration
13h 52m
Detected by Pingoru
Oct 13, 2026, 05:30 PM UTC

Affected components

HID Origo Management Portal - LegacyHID Linq CloudHID Reader ManagerHID Reader Manager Portal

Update timeline

  1. investigating Oct 13, 2026, 05:30 PM UTC

    SUMMARY • HID Origo Services are currently experiencing a service disruption. We are working to address the issue as soon as possible and will provide updates on an ongoing basis until resolved. IMPACT • HID Origo Management Portal: Currently unavailable • HID Origo Mobile Identities API: Currently unavailable • HID Reader Manager Portal: Currently unavailable • HID Reader Manager App: Currently unavailable Environment • Production | HID Origo Management Portal

  2. monitoring Oct 13, 2026, 05:54 PM UTC

    The services are restored and operational. We are continuing to monitor the situation.

  3. resolved Oct 14, 2026, 07:23 AM UTC

    A fix has been deployed and services are verified restored

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