Resolved after 8 hours 8 minutes, affecting HID Origo Bridge, on October 20, 2026.
The services are restored and operational. We are continuing to monitor the situation.
Affected components
Update timeline
- investigating Oct 20, 2026, 12:53 PM UTC
Dear customers, • HID is investigating an issue affecting pass redemption through Single Sign-On (SSO) in the HID Origo Bridge. • Users may successfully authenticate through SSO but then receive an error when attempting to redeem their pass. • HID is actively investigating the cause and working to restore normal SSO pass redemption as soon as possible. We apologize for the inconvenience and will provide further updates as they become available. HID Origo team
- investigating Oct 20, 2026, 12:58 PM UTC
We are continuing to investigate this issue.
- investigating Oct 20, 2026, 12:59 PM UTC
We are continuing to investigate this issue.
- investigating Oct 20, 2026, 01:02 PM UTC
We are continuing to investigate this issue.
- investigating Oct 20, 2026, 01:13 PM UTC
We are continuing to investigate this issue.
- monitoring Oct 20, 2026, 03:24 PM UTC
The services are restored and operational. We are continuing to monitor the situation.
- resolved Oct 20, 2026, 09:01 PM UTC
This incident has been resolved.
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