HeyGen incident

Video Generation Degraded

Minor Resolved View vendor source →

HeyGen experienced a minor incident on January 30, 2026 affecting https://app.heygen.com and https://api.heygen.com, lasting —. The incident has been resolved; the full update timeline is below.

Started
Jan 30, 2026, 09:44 PM UTC
Resolved
Jan 30, 2026, 09:44 PM UTC
Duration
—
Detected by Pingoru
Jan 30, 2026, 09:44 PM UTC

Affected components

https://app.heygen.comhttps://api.heygen.com

Update timeline

  1. investigating Jan 30, 2026, 09:10 PM UTC

    Status: Investigating Video generation degraded due to internal API issue. Affected components https://app.heygen.com (Degraded performance) https://api.heygen.com (Degraded performance)

  2. resolved Jan 30, 2026, 09:44 PM UTC

    Status: Resolved This issue was resolved. Affected components https://app.heygen.com (Operational) https://api.heygen.com (Operational)