HeyGen experienced a minor incident on February 2, 2026 affecting https://www.heygen.com, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
https://www.heygen.com
Update timeline
- investigating Feb 02, 2026, 05:48 PM UTC
Status: Investigating We are currently investigating an issue with our avatar iv model generation. Until resolved, generation time will be significantly increased. Affected components https://www.heygen.com (Degraded performance)
- resolved Feb 02, 2026, 07:51 PM UTC
Status: Resolved The issue has been resolved. Affected components https://www.heygen.com (Operational)
- resolved Feb 02, 2026, 07:53 PM UTC
Status: Resolved This issue has been resolved. Avatar IV jobs will be resume normal processing. Affected components https://www.heygen.com (Operational)