HeyGen incident

Video Agent Service Degraded

Minor Resolved View vendor source →

HeyGen experienced a minor incident on February 4, 2026, lasting —. The incident has been resolved; the full update timeline is below.

Started
Feb 04, 2026, 01:10 AM UTC
Resolved
Feb 04, 2026, 01:10 AM UTC
Duration
—
Detected by Pingoru
Feb 04, 2026, 01:10 AM UTC

Update timeline

  1. identified Feb 04, 2026, 12:34 AM UTC

    Status: Identified Video Agent service (web & API) is currently degraded

  2. identified Feb 04, 2026, 12:56 AM UTC

    Status: Identified We have identified the cause and are working to implement a fix.

  3. resolved Feb 04, 2026, 01:10 AM UTC

    Status: Resolved The issue has been resolved. All services are operating normally.