Database issues

Update timeline

1. identified Apr 01, 2026, 06:24 PM UTC

   Status: Identified We've identified an issue in the LiveAvatar database connections. We are looking into a fix right now. It's degrading some sessions from starting. Affected components https://api.liveavatar.com (Degraded performance)

2. identified Apr 01, 2026, 06:30 PM UTC

   Status: Identified We're investigating a table lock issue which is degrading service across both LiveAvatar + HeyGen services. Affected components https://app.liveavatar.com (Degraded performance) https://app.heygen.com (Degraded performance) https://api.heygen.com (Degraded performance) https://api.liveavatar.com (Degraded performance)

3. monitoring Apr 01, 2026, 06:42 PM UTC

   Status: Monitoring We've mitigated the issue - still identifying the root cause of the spike. Estimated that issues started appearing around 30 mins ago. Affected components https://app.heygen.com (Operational) https://api.heygen.com (Operational) https://api.liveavatar.com (Operational) https://app.liveavatar.com (Operational)

4. resolved Apr 01, 2026, 06:49 PM UTC

   Status: Resolved Incident is now resolved. Error rates and general system health are back to normal ranges. We will follow up with a root cause analysis once investigation is complete. Affected components https://app.liveavatar.com (Operational) https://app.heygen.com (Operational) https://api.heygen.com (Operational) https://api.liveavatar.com (Operational)