Heron Data Outage History

Heron Data is up right now

Heron Data had 8 outages in the last 2 years totaling 13h 30m of downtime — averaging 0.3 incidents per month.

There were 8 Heron Data outages since November 18, 2025 totaling 13h 30m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.herondata.io

Minor September 22, 2026

Heron Dashboard slow to load

Detected by Pingoru
Sep 22, 2026, 02:10 PM UTC
Resolved
Sep 22, 2026, 04:44 PM UTC
Duration
2h 33m
Timeline · 3 updates
  1. investigating Sep 22, 2026, 02:10 PM UTC

    We’re currently experiencing degraded dashboard performance. For customers using the dashboard, this may result in slower page load times and an empty Policy Evaluation screen. This issue started at 09:30 ET / 14:30 BST. We are investigating and working on resolving this with highest priority.

  2. monitoring Sep 22, 2026, 02:57 PM UTC

    We have applied a fix to mitigate the degraded dashboard performance. For customers using the dashboard, pages should be loading at normal speed again, including policy evaluations. If you continue to experience any issues, please email [email protected]

  3. resolved Sep 22, 2026, 04:44 PM UTC

    Dashboard performance is now back to normal Please reach out to [email protected] in case of any questions

Read the full incident report →

Minor September 9, 2026

Issue: old submissions with Wells Fargo bank statements reprocessed

Detected by Pingoru
Sep 09, 2026, 08:19 PM UTC
Resolved
Sep 09, 2026, 09:42 PM UTC
Duration
1h 22m
Timeline · 2 updates
  1. monitoring Sep 09, 2026, 08:19 PM UTC

    We experienced an issue early today affecting historic submissions from the last 30 days Workflows for submissions that included Wells Fargo statements were reprocessed. • If you are a funder using email responses, you may have received summary emails for previously processed deals. • If you subscribe to our webhooks, you may have received additional `end_user.processed` webhooks for previously processed submissions. **This issue is now mitigated and resolved** If this caused any issues for your workflows, please reach out to [[email protected]](mailto:[email protected]).

  2. resolved Sep 09, 2026, 09:42 PM UTC

    This issue is now resolved. For any questions, please contact [[email protected]](mailto:[email protected]).

Read the full incident report →

Major July 27, 2026

Submission processing affected

Detected by Pingoru
Jul 27, 2026, 03:16 PM UTC
Resolved
Jul 27, 2026, 03:36 PM UTC
Duration
19m
Timeline · 3 updates
  1. investigating Jul 27, 2026, 03:16 PM UTC

    We are experiencing an outage caused by one of our external vendors affecting submission processing. This is causing temporary failures / some submissions missing partial results This issue started at 10:15 ET / 15:15 UTC. We are investigating and working on resolving this with highest priority.

  2. identified Jul 27, 2026, 03:21 PM UTC

    We have identified the issue causing the outage with submission processing We have implemented a fix and will reprocess any affected submissions. We estimate this to be completed by 12:00 ET / 17:00 UTC.

  3. resolved Jul 27, 2026, 03:36 PM UTC

    This issue is now resolved. Submissions between 10:15-11:15 ET / 15:15 - 16:15 UTC were affected. All affected submissions have been rerun. For any questions, please contact [[email protected]](mailto:[email protected]).

Read the full incident report →

Critical June 4, 2026

Workflow Enricher errors

Detected by Pingoru
Jun 04, 2026, 07:16 PM UTC
Resolved
Jun 04, 2026, 08:07 PM UTC
Duration
50m
Timeline · 3 updates
  1. identified Jun 04, 2026, 07:16 PM UTC

    We have identified the issue causing the outage with workflows with enrichers We are implementing a fix. We estimate this to be completed by 3:17 PM ET / 8:17 PM UTC We will rerun all affected workflows: workflows between 2:40pm ET / 07:40pm UTC and 3:17 PM ET / 8:17 PM UTC

  2. monitoring Jun 04, 2026, 07:46 PM UTC

    All workflow features are operational and failed workflows are being re-run

  3. resolved Jun 04, 2026, 08:07 PM UTC

    All impacted end users have been reprocessed

Read the full incident report →

Minor May 5, 2026

Degraded bank statement parsing

Detected by Pingoru
May 05, 2026, 05:05 PM UTC
Resolved
May 05, 2026, 05:50 PM UTC
Duration
44m
Timeline · 3 updates
  1. investigating May 05, 2026, 05:05 PM UTC

    We are currently investigating an issue for bank statements not parsing

  2. monitoring May 05, 2026, 05:05 PM UTC

    A fix has been deployed for new deals, we are currently backfilling any unprocessed workflows.

  3. resolved May 05, 2026, 06:11 PM UTC

    All failed workflows have now been retried and incident is resolved

Read the full incident report →

Major April 21, 2026

End User Processing

Detected by Pingoru
Apr 21, 2026, 06:00 PM UTC
Resolved
Apr 21, 2026, 09:07 PM UTC
Duration
3h 7m
Affected: RootTransactions
Timeline · 4 updates
  1. identified Apr 21, 2026, 06:37 PM UTC

    We are currently experiencing an outage with submissions getting stuck in processing in our system. We have identified the issue and are working with highest priority to get this resolved.

  2. monitoring Apr 21, 2026, 06:50 PM UTC

    We are currently re-processing submissions that were stuck.

  3. monitoring Apr 21, 2026, 08:21 PM UTC

    All processing should be back to normal. Submissions received between 08:19 and 17:25 UTC on Apr 21 may be impacted - please reach out to [email protected] if you would like these submissions reprocessed

  4. resolved Apr 21, 2026, 09:07 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 15, 2026

Degraded workflow throughput

Detected by Pingoru
Jan 15, 2026, 04:51 PM UTC
Resolved
Jan 15, 2026, 05:42 PM UTC
Duration
51m
Affected: Root
Timeline · 3 updates
  1. identified Jan 15, 2026, 04:51 PM UTC

    The issue has been identified and a fix is being deployed. Some delay in workflow processing for small subset of users

  2. monitoring Jan 15, 2026, 04:58 PM UTC

    Fix has been deployed, we are now backfilling the failed workflows

  3. resolved Jan 15, 2026, 05:42 PM UTC

    All effected workflows have now been successfully re-run. This incident is now resolved.

Read the full incident report →

Notice November 18, 2025

Cloudflare Outage

Detected by Pingoru
Nov 18, 2025, 11:44 AM UTC
Resolved
Nov 18, 2025, 03:26 PM UTC
Duration
3h 41m
Affected: RootTransactionsDashboard
Timeline · 7 updates
  1. identified Nov 18, 2025, 11:44 AM UTC

    There is an ongoing intermittent issue with our DNS provider cloudflare: https://www.cloudflarestatus.com/ - we are actively investigating for updates / root cause.

  2. monitoring Nov 18, 2025, 12:33 PM UTC

    Cloudflare is starting to recover, access to dashboard and API should start to become available.

  3. monitoring Nov 18, 2025, 01:25 PM UTC

    Cloudflare still experience issues, and are resolving. Dashboard and API access will still be intermittent.

  4. monitoring Nov 18, 2025, 02:10 PM UTC

    We are still actively monitoring the cloudflare and are attempting to implement workarounds

  5. monitoring Nov 18, 2025, 02:29 PM UTC

    We have implemented some work arounds for our API and dashboard and are starting to see some requests recover

  6. monitoring Nov 18, 2025, 02:52 PM UTC

    We're seeing service restored on both API and dashboard access and will continue to monitor

  7. resolved Nov 18, 2025, 03:26 PM UTC

    This issue is now resolved, API and dashboard access should be completely restored.

Read the full incident report →