Ongoing since 11:00 PM UTC, affecting Rewards Claiming.
Following the security incident disclosed by Railway, one of our infrastructure providers, the Helium team proactively took certain services offline to protect the network. Those services are back up and October 21 rewards are now claimable. Data from October 21 that wasn’t processed before services were paused will show up in October 22 rewards instead. Nothing lost, just shifted a day. Carrier offload and network coverage were unaffected. More updates to follow.
Affected components
Update timeline
- identified Oct 21, 2026, 11:00 PM UTC
Tonight’s rewards distribution is paused as a precaution while we respond to a security incident disclosed by Railway, one of our infrastructure providers. All rewards will be trued up once distribution resumes. Carrier offload and network coverage are unaffected, and no action is needed from Hotspot owners. Updates will be posted here.
- monitoring Oct 22, 2026, 06:52 PM UTC
Following the security incident disclosed by Railway, one of our infrastructure providers, the Helium team proactively took certain services offline to protect the network. Those services are back up and October 21 rewards are now claimable. Data from October 21 that wasn’t processed before services were paused will show up in October 22 rewards instead. Nothing lost, just shifted a day. Carrier offload and network coverage were unaffected. More updates to follow.
Your product runs on more than Helium
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services