Healthie incident

Unable to sign-in to Staging

Notice

Resolved after 1 hour 18 minutes, on September 10, 2026.

resolved Sep 10, 2026, 04:53 PM UTC

Fix is in place and we're not seeing any new occurrences of the "session expired" error when signing into Staging. We're marking this as resolved.

Other major vendors with incidents that started within 30 minutes of this one

Started
Sep 10, 2026, 03:34 PM UTC
Resolved
Sep 10, 2026, 04:53 PM UTC
Duration
1h 18m
Detected by Pingoru
Sep 10, 2026, 03:34 PM UTC

Update timeline

  1. investigating Sep 10, 2026, 03:34 PM UTC

    We're investigating reports of certain users being unable to sign in to Staging or being immediately logged out from Staging afterwards with a "Your session has expired." error.

  2. resolved Sep 10, 2026, 04:53 PM UTC

    Fix is in place and we're not seeing any new occurrences of the "session expired" error when signing into Staging. We're marking this as resolved.

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