Healthie incident
Issue with forms and charting on older page versions
Resolved after 1 day 7 hours, on July 1, 2026.
We've confirmed [performing a hard refresh](https://help.gethealthie.com/article/1226-how-to-hard-refresh-your-browser) will resolve the issue affecting form answers and charting notes that was causing newly entered information to not save in certain cases when using an older version of the page. We haven't received any new reports of this behavior. Our team is continuing to monitor to ensure a full resolution is in place.
Update timeline
- investigating Jul 01, 2026, 03:57 AM UTC
We're investigating an issue affecting form answers and charting notes where newly entered information may not save if you're on an older version of the page. Please [hard refresh (Cmd/Ctrl+Shift+R)](https://help.gethealthie.com/article/1226-how-to-hard-refresh-your-browser) and save the note again. We'll provide another update as soon as we have more information.
- monitoring Jul 01, 2026, 10:51 PM UTC
We've confirmed [performing a hard refresh](https://help.gethealthie.com/article/1226-how-to-hard-refresh-your-browser) will resolve the issue affecting form answers and charting notes that was causing newly entered information to not save in certain cases when using an older version of the page. We haven't received any new reports of this behavior. Our team is continuing to monitor to ensure a full resolution is in place.
- resolved Jul 02, 2026, 11:33 AM UTC
This issue has been resolved.
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