Healthie incident

Slower than normal processing of webhooks and background form updates

Notice Resolved View vendor source →

Healthie experienced a notice incident on October 6, 2025 affecting Healthie (Production), lasting 42m. The incident has been resolved; the full update timeline is below.

Started
Oct 06, 2025, 10:39 PM UTC
Resolved
Oct 06, 2025, 11:22 PM UTC
Duration
42m
Detected by Pingoru
Oct 06, 2025, 10:39 PM UTC

Affected components

Healthie (Production)

Update timeline

  1. investigating Oct 06, 2025, 10:39 PM UTC

    Due to an issue with an asynchronous queue, we are seeing longer than normal queues processing some webhooks and updating patient profiles based on forms. This should be resolved shortly and all webhooks and background form updates will be processed.

  2. monitoring Oct 06, 2025, 10:50 PM UTC

    Webhooks are caught up and forms should be caught up shortly.

  3. resolved Oct 06, 2025, 11:22 PM UTC

    Updating patient profiles based on forms has returned to within normal range as well.