Healthie Outage History
Healthie is up right nowPingoru has recorded 85 incidents for Healthie: 81 in the last 12 months and 15 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 5 | 55 of 720 (8%) |
| May 2026 | 7 | 3 of 744 (0%) |
| June 2026 | 8 | 6 of 720 (1%) |
| July 2026 | 8 | 44 of 744 (6%) |
| August 2026 | 6 | 8 of 744 (1%) |
| September 2026 | 4 | 165 of 720 (23%) |
| October 2026 | 3 | 3 of 590 (1%) |
Incidents, newest first
Minor October 23, 2026 Zoom service degradation 43m
Started Oct 23, 2026, 04:12 PM UTC· resolved Oct 23, 2026, 04:55 PM UTC
- investigating Oct 23, 2026, 04:12 PM UTC
Zoom is actively investigating an issue on their end that's preventing certain meeting sessions from being joined by providers or clients. [https://www.zoomstatus.com/incidents/gv1zrhmzdw9m](https://www.zoomstatus.com/incidents/gv1zrhmzdw9m "https://www.zoomstatus.com/incidents/gv1zrhmzdw9m") Retrying the link or using Healthie Video Call as an alternative for affected appointments may work as an immediate workaround.
- resolved Oct 23, 2026, 04:55 PM UTC
Zoom has resolved the degradation on their end and meeting links can be accessed again without any issues.
Minor October 14, 2026 Errors on Staging 1h 33m
Started Oct 14, 2026, 03:40 PM UTC· resolved Oct 14, 2026, 05:14 PM UTC
- investigating Oct 14, 2026, 03:40 PM UTC
We're investigating reports of 500 / Internal Server Errors in the Staging Sandbox environment when performing certain API requests or actions in the UI. Production is not affected.
- resolved Oct 14, 2026, 05:14 PM UTC
In the Staging Sandbox environment from about 6 AM to 12:37 PM ET, certain API requests or UI actions were intermittently affected by 500 or Internal Server Errors. Production was not affected. Fix is in place and we're no longer seeing the same errors in our logs. We're marking the incident as resolved.
Minor October 8, 2026 Elevated response times 1h 5m
Started Oct 08, 2026, 05:08 PM UTC· resolved Oct 08, 2026, 06:14 PM UTC
- investigating Oct 08, 2026, 05:08 PM UTC
Our team is actively investigating reports of elevated response times on certain API requests and when accessing certain pages of the platform, especially the homepage. We're working on a resolution.
- resolved Oct 08, 2026, 06:14 PM UTC
We observed elevated response times on API requests and when accessing certain pages of the platform from around 11 AM to 12:06 PM ET, as well as around 1 PM to 1:28 PM ET. Our Engineering team has applied several optimizations to the backend to address the cause of the increased response times. Load times have remained stable after these updates, we're marking the incident as resolved.
Notice September 24, 2026 Issue with ReCaptcha –
Started Sep 24, 2026, 11:35 AM UTC· resolved Sep 24, 2026, 11:35 AM UTC
- resolved Sep 24, 2026, 01:29 PM UTC
Early this morning, our captcha provider experienced an issue which led to a large increase of "Captcha Validation Failed" errors when attempting to sign in. We temporarily disabled the check at 7:35 am eastern, and our captcha provider confirmed the issue and resolved it at 8:10 a.m.
Minor September 22, 2026 Longer than expected loads 15m
Started Sep 22, 2026, 06:54 PM UTC· resolved Sep 22, 2026, 07:09 PM UTC
- investigating Sep 22, 2026, 06:54 PM UTC
We're actively investigating reports of longer than expected load times. You may be unable to login or see white screens when attempting to access our platform. We'll post another update as soon as we have more to share.
- monitoring Sep 22, 2026, 07:08 PM UTC
Fix is in place and performance is back to normal. We're monitoring and will close out the incident when we've confirmed a full resolution.
- resolved Sep 22, 2026, 07:09 PM UTC
We saw much higher than normal response times between ~2:46-3:00 p.m eastern. This has since been resolved and our team continues to investigate the root cause.
Notice September 10, 2026 Unable to sign-in to Staging 1h 18m
Started Sep 10, 2026, 03:34 PM UTC· resolved Sep 10, 2026, 04:53 PM UTC
- investigating Sep 10, 2026, 03:34 PM UTC
We're investigating reports of certain users being unable to sign in to Staging or being immediately logged out from Staging afterwards with a "Your session has expired." error.
- resolved Sep 10, 2026, 04:53 PM UTC
Fix is in place and we're not seeing any new occurrences of the "session expired" error when signing into Staging. We're marking this as resolved.
Notice September 2, 2026 Increased Block Rate of SMS messages to Certain Countries 6d 19h
Started Sep 02, 2026, 04:46 PM UTC· resolved Sep 09, 2026, 12:38 PM UTC
- monitoring Sep 02, 2026, 04:46 PM UTC
We are seeing our SMS provider block a high percentage of SMS messages to certain foreign countries, especially Philippines, Mexico, and Pakistan. We'd advise using an alternate MFA method (e.g authenticator app) vs SMS if you have a non-US phone number (). If that is not possible, our support engineering team can allow-list any current numbers if you reach out to us.
- resolved Sep 09, 2026, 12:38 PM UTC
We are resolving this as we are no longer seeing customer reports. We still strongly advise using an alternate MFA method (e.g authenticator app) vs SMS if you have a non-US phone number
- identified Sep 14, 2026, 02:10 PM UTC
We are seeing increased block rates for SMS Messages to certain non-US countries (e.g Mexico and the Philippines) Please use app-based MFA if trying to sign in from one of those countries.
- resolved Sep 24, 2026, 01:22 PM UTC
We have not seen reports of customer issues, despite the blocks remaining in place, so are marking this as resolved. We continue to advise using an MFA app (vs SMS based authentication) especially for non-US phone numbers.
Minor August 20, 2026 Sandbox - Issues associated with API key operations for select users 40m
Started Aug 20, 2026, 06:05 PM UTC· resolved Aug 20, 2026, 06:45 PM UTC
- investigating Aug 20, 2026, 06:05 PM UTC
We are investigating an issue in our sandbox environment that is preventing some API key operations.
- resolved Aug 20, 2026, 06:45 PM UTC
This issue should now be resolved and API key operations should be working normally.
Minor August 13, 2026 Slower than normal response times 2h 40m
Started Aug 13, 2026, 07:36 PM UTC· resolved Aug 13, 2026, 10:17 PM UTC
- investigating Aug 13, 2026, 07:36 PM UTC
We've investigating reports of slower than normal response times, will post another update as soon as we know more.
- monitoring Aug 13, 2026, 07:56 PM UTC
As of 3:50 PM eastern, we have seen response times go down to effectively normal. We are continuing to investigate.
- investigating Aug 13, 2026, 09:04 PM UTC
We're seeing another increase in response times, we're actively investigating.
- monitoring Aug 13, 2026, 09:15 PM UTC
We saw a much smaller spike from ~5:00 and ~5:05pm. Response times are back to normal and we are continuing to investigate.
- resolved Aug 13, 2026, 10:17 PM UTC
Response times have remained normal since our last update and the changes we performed to resolve the issue. We're closing out the incident.
Notice August 10, 2026 Delays in background jobs 2h 44m
Started Aug 10, 2026, 09:23 PM UTC· resolved Aug 11, 2026, 12:07 AM UTC
- investigating Aug 10, 2026, 09:23 PM UTC
We are investigating some delays in background jobs, including things like transcript processing and webhooks. We will provide updates here and all jobs should eventually process
- resolved Aug 11, 2026, 12:07 AM UTC
Job delays have returned to normal.
- resolved Aug 11, 2026, 05:33 PM UTC
We are seeing intermittent delays with queues today again and are investigating. We'll provide updates as we have them.
- identified Aug 11, 2026, 05:48 PM UTC
We continue to see intermittent delays in background jobs.
- monitoring Aug 11, 2026, 07:13 PM UTC
We have identified the root cause of the processing delays and have released a fix. We are processing background jobs that were delayed and expect them to catch up as the day progresses.
- resolved Aug 11, 2026, 08:17 PM UTC
Thank you for your patience. All queues are back to normal. The issue appears to have been related to underlying hardware in one of our AWS cluster and was resolved via cycling out all the hardware. In the process of trying to manually keep queue volumes low and verify different potential solutions, some invalid webhooks were sent out (e.g webhooks for data that does not exist) and which are not able to be actioned on. These did not replace any valid webhooks, and all valid webhooks have been sent.
Notice August 7, 2026 Clients Receiving Error When Joining Video Calls 47m
Started Aug 07, 2026, 05:15 PM UTC· resolved Aug 07, 2026, 06:02 PM UTC
- identified Aug 07, 2026, 05:15 PM UTC
We're aware of an issue where some clients may receive the error "This appointment is not yet set up for a video. Please contact your provider" when attempting to join a Healthie video call. We're actively investigating and working on a fix. We'll post an update as soon as we have more information.
- resolved Aug 07, 2026, 06:02 PM UTC
This issue has been resolved. Clients who received the error should refresh their page and attempt to join again. They will now be able to join video calls without issue.
Notice August 6, 2026 Random Slower Responses 8s
Started Aug 06, 2026, 03:54 PM UTC· resolved Aug 06, 2026, 03:54 PM UTC
- monitoring Aug 06, 2026, 03:54 PM UTC
Between 11:15 and 11:50 AM eastern, one of the containers in our web application fleet exhibited signs of a hardware issue with the underlying Amazon instance. This could have led to random requests failing or getting a slower than normal response. We rotated the underlying hardware with Amazon and related metrics are back to normal.
- resolved Aug 06, 2026, 03:54 PM UTC
This issue is resolved.
Notice August 4, 2026 E-Rx Notifications link not loading DoseSpot 1h 22m
Started Aug 04, 2026, 02:51 PM UTC· resolved Aug 04, 2026, 04:13 PM UTC
- identified Aug 04, 2026, 02:51 PM UTC
We're investigating reports that the E-Rx Notifications link on the left menu bar loads a blank white screen instead of DoseSpot. Prescribers can still reach DoseSpot through the Order & Manage button on a patient profile or the E-Rx button on the Quick Profile in Charting. Both work as expected. Once in DoseSpot, prescribers can open Provider Notifications to see their notifications. Proxy access is unaffected.
- resolved Aug 04, 2026, 04:13 PM UTC
This is resolved. Please refresh the page, and the E-Rx Notifications link on the left menu bar will load DoseSpot as expected.
Notice July 30, 2026 Delays converting transcripts to scribed notes 1h 1m
Started Jul 30, 2026, 04:51 PM UTC· resolved Jul 30, 2026, 05:53 PM UTC
- investigating Jul 30, 2026, 04:51 PM UTC
We are investigating delays with generating scribed notes from transcripts. We expect all scribed notes to ultimately be generated, and will post updates here. There is no impact on the transcripts themselves.
- resolved Jul 30, 2026, 05:53 PM UTC
This has been resolved and all notes have been generated.
Notice July 29, 2026 Healthie help center is offline 45m
Started Jul 29, 2026, 08:24 PM UTC· resolved Jul 29, 2026, 09:09 PM UTC
- monitoring Jul 29, 2026, 08:24 PM UTC
Our help center at help.gethealthie.com is currently unavailable. We're working on restoring access.
- resolved Jul 29, 2026, 09:09 PM UTC
The help center is back online. You can now search for and view all docs at: help.gethealthie.com
Notice July 27, 2026 AWS/Aptible Outage preventing sufficient server capacity 22m
Started Jul 27, 2026, 01:14 PM UTC· resolved Jul 27, 2026, 01:37 PM UTC
- investigating Jul 27, 2026, 01:14 PM UTC
An AWS/Aptible outage is preventing us from scaling our server capacity to normal business hour levels ([https://status.aptible.com/incidents/kl1vsw52898g](https://status.aptible.com/incidents/kl1vsw52898g "https://status.aptible.com/incidents/kl1vsw52898g")). This may cause things to load more slowly as server load increases. We have escalated this with our host and are working to identify immediate-term resolutions.
- identified Jul 27, 2026, 01:21 PM UTC
Our host has let us know they are working to implement a mitigation that should allow scales to resume as normal. They expect this to be done in the next 15 minutes.
- resolved Jul 27, 2026, 01:37 PM UTC
Our host was able to scale our capacity to normal levels and this has been resolved. During this period, things may have been slightly slower, but we did not see meaningful increases in error rates or anything more impactful.
Notice July 17, 2026 Issues with loading intake forms 1h 20m
Started Jul 17, 2026, 12:10 AM UTC· resolved Jul 17, 2026, 01:30 AM UTC
- investigating Jul 17, 2026, 12:10 AM UTC
We're investigating reports of embedded intake forms not loading when attempting to preview or share the form. We'll provide updates as we know more.
- resolved Jul 17, 2026, 01:30 AM UTC
All forms are loading now as expected. This is resolved.
Minor July 16, 2026 Cloudfront Outage Impacting Web and Mobile Front-Ends 2h 25m
Started Jul 16, 2026, 10:48 AM UTC· resolved Jul 16, 2026, 01:14 PM UTC
- investigating Jul 16, 2026, 10:48 AM UTC
Cloudfront is experiencing a global outage (). This is impacting our authentication provider and potentially other vendors, and may cause issues when trying to log-in or use are web and mobile interfaces. Our team is investigating further on our end. There should be no impact to API usage.
- investigating Jul 16, 2026, 10:52 AM UTC
We are seeing authentication recover, and are verifying that the issue is resolved. If you experience any errors, we advise clearing your cache.
- resolved Jul 16, 2026, 01:14 PM UTC
AWS has let us know that this has been resolved, and we are not aware of any further issues.
Notice July 9, 2026 Delays in Background Job Processing 1h 25m
Started Jul 09, 2026, 11:40 PM UTC· resolved Jul 10, 2026, 01:06 AM UTC
- investigating Jul 09, 2026, 11:40 PM UTC
We're seeing some delays in background job processing. This will impact things like generating Scribe notes, tracking notification history, etc. All jobs are being processed and will be completed
- resolved Jul 10, 2026, 01:06 PM UTC
This was resolved around 9pm eastern on July 9th.
Notice July 9, 2026 Workflows feature is temporarily unavailable 58m
Started Jul 09, 2026, 03:17 PM UTC· resolved Jul 09, 2026, 04:15 PM UTC
- investigating Jul 09, 2026, 03:17 PM UTC
The Workflows feature is temporarily unavailable. We're working to restore access and will share updates as we have them.
- resolved Jul 09, 2026, 04:15 PM UTC
The Workflows feature is available again. If you do not see the link in the sidebar, please refresh the page.
Notice July 1, 2026 Issue with forms and charting on older page versions 1d 7h
Started Jul 01, 2026, 03:57 AM UTC· resolved Jul 02, 2026, 11:33 AM UTC
- investigating Jul 01, 2026, 03:57 AM UTC
We're investigating an issue affecting form answers and charting notes where newly entered information may not save if you're on an older version of the page. Please [hard refresh (Cmd/Ctrl+Shift+R)](https://help.gethealthie.com/article/1226-how-to-hard-refresh-your-browser) and save the note again. We'll provide another update as soon as we have more information.
- monitoring Jul 01, 2026, 10:51 PM UTC
We've confirmed [performing a hard refresh](https://help.gethealthie.com/article/1226-how-to-hard-refresh-your-browser) will resolve the issue affecting form answers and charting notes that was causing newly entered information to not save in certain cases when using an older version of the page. We haven't received any new reports of this behavior. Our team is continuing to monitor to ensure a full resolution is in place.
- resolved Jul 02, 2026, 11:33 AM UTC
This issue has been resolved.
Notice June 30, 2026 Form conditionals not revealing dependent questions 7h 18m
Started Jun 30, 2026, 08:45 PM UTC· resolved Jul 01, 2026, 04:03 AM UTC
- identified Jun 30, 2026, 08:45 PM UTC
We're investigating reports of conditional logic in forms not displaying dependent questions as expected. Some users have found that a [hard refresh (Cmd/Ctrl+Shift+R) ](https://help.gethealthie.com/article/1226-how-to-hard-refresh-your-browser "hard refresh (Cmd/Ctrl+Shift+R) ")restores correct behavior. We're working to confirm and will update here.
- resolved Jul 01, 2026, 04:03 AM UTC
We're confirmed conditional questions not displaying in certain cases was caused by an older version of the UI being used by the browser. [Hard refreshing](https://help.gethealthie.com/article/1226-how-to-hard-refresh-your-browser) will resolve the issue.
Minor June 24, 2026 Staging environment authorization issue for some users 1h 30m
Started Jun 24, 2026, 04:29 PM UTC· resolved Jun 24, 2026, 05:59 PM UTC
- investigating Jun 24, 2026, 04:29 PM UTC
We are investigating reports of some users not being able to sign in or create new users in our staging environment
- identified Jun 24, 2026, 05:03 PM UTC
We've identified the source of the issue, we are working on a resolution now.
- resolved Jun 24, 2026, 05:59 PM UTC
This is resolved.
Major June 22, 2026 Zoom Service Degredation –
Started Jun 22, 2026, 03:16 PM UTC· resolved Jun 22, 2026, 03:16 PM UTC
- investigating Jun 22, 2026, 05:41 PM UTC
Upstream service degradation causing some users to be unable to start video meetings
- resolved Jun 22, 2026, 05:41 PM UTC
This is now resolved
Notice June 16, 2026 Error Banner in production 6m
Started Jun 16, 2026, 02:59 PM UTC· resolved Jun 16, 2026, 03:05 PM UTC
- identified Jun 16, 2026, 02:59 PM UTC
We are aware of an error message appearing in production this should be resolved shortly.
- resolved Jun 16, 2026, 03:05 PM UTC
We have rolled out a fix for this error and refreshing the application should resolve the error.