Is Health-e Pro down?
Last checked 3m agoNo incidents right now.
Health-e Pro is operational right now. Last checked 3m ago; the most recent incident resolved 3d ago.
Real-time Health-e Pro status, recent outages, and incident history: pulled directly from Health-e Pro's official status page at status.healthepro.com every 5 minutes. Pingoru tracks 1 Health-e Pro service and has captured 5 incidents in the last 90 days (95.56% uptime). Get email, Slack, Discord, or webhook alerts the moment Health-e Pro reports a new incident, free for 3 monitors, no credit card.
Recent outages & incidents
Past 90 days- Health-e Pro Menu PlanningHealth-e Pro Menu PublishingHealth-e LivingAPIAPI — AWSHealth-e ProHealth-e SupportHealth-e GivingHealth-e Giving — WPEngine
Timeline · 5 updates
- identified · Oct 21, 2026, 05:01 PM UTC
On October 20, a critical security vulnerability was disclosed in PHP, a technology used by many websites. As a precaution, we took our site offline as soon as the vulnerability was disclosed to protect customer information while we wait for the official fix. Based on our review so far, we have found no evidence that any customer information was accessed. Our team is actively working on this. We are watching for the fix to become available for our hosting providers, and once it is, we will apply it, confirm everything is secure, and bring the site back online. We are optimistic the site will be back online later today or this evening. We will post another update at noon Pacific Time, or sooner if things change. We apologize for the inconvenience and thank you for your patience.
- identified · Oct 21, 2026, 07:47 PM UTC
We are still waiting on an update from our hosting provider and are actively working on alternative solutions in the meantime. We will share another update within the next few hours, or sooner if anything changes. Thank you for your patience.
- identified · Oct 21, 2026, 10:33 PM UTC
Our hosting provider has released the fix we were waiting for, and we are now working to restore service. We expect Health-e Pro to be back online over the next few hours and will post an update here once service is restored. Thank you for your patience.
- identified · Oct 21, 2026, 11:18 PM UTC
Health-e Pro Menu Planning and Menu Publishing are back online. We will continue to monitor closely to make sure everything is running smoothly. Thank you for your patience, and we apologize for any disruption this may have caused.
- monitoring · Oct 22, 2026, 03:29 AM UTC
Health-e Living, Health-e Success, Health-e Giving, and healthepro.com are back online. We will continue to monitor closely to make sure everything is running smoothly. Thank you for your patience, and we apologize for any disruption this may have caused.
Latest: Health-e Living, Health-e Success, Health-e Giving, and healthepro.com are back online. We will continue to monitor closely to make sure everything is running smoothly. Thank you f…
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- Health-e Pro Menu PlanningAPI — AWS
Timeline · 2 updates
- investigating · Sep 24, 2026, 12:07 PM UTC
We're currently investigating why Menu Planning went down unexpectedly. We're working to restore service as quickly as possible. More updates will be posted here as we know more.
- monitoring · Sep 24, 2026, 12:10 PM UTC
Menu Planning service should be restored now and running at normal speed. We're continuing to investigate the root cause of the issue.
Latest: Menu Planning service should be restored now and running at normal speed. We're continuing to investigate the root cause of the issue.
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Incident record
Since April 2026 · Generic Html Heuristic · 1 component checked every 5 minutesThe longest incident in the last year, Website offline due to PHP security vulnerability on October 21, 2026, ran for 6 days. 7 maintenance windows announced in the same period.
Most affected components, last 12 months
- API — AWS2
- Health-e Pro Menu Planning2
- API1
- Health-e Giving1
- Health-e Giving — WPEngine1
Latest incidents
- Website offline due to PHP security vulnerability
On October 20, a critical security vulnerability was disclosed in PHP, a technology used by many websites. As a precaution, we took our site offline as soon as…
- Menu Planning Service Outage
We're currently investigating why Menu Planning went down unexpectedly. We're working to restore service as quickly as possible. More updates will be posted…
- Started Oct 21, 2026, 05:01 PM UTC · Resolved Oct 27, 2026, 06:33 PM UTC · 6d 1h
- Menu Planning Service Outage ResolvedStarted Sep 24, 2026, 12:07 PM UTC · Resolved Sep 24, 2026, 01:12 PM UTC · 1h 5m