Website offline due to PHP security vulnerability

Update timeline

1. identified Oct 21, 2026, 05:01 PM UTC

   On October 20, a critical security vulnerability was disclosed in PHP, a technology used by many websites. As a precaution, we took our site offline as soon as the vulnerability was disclosed to protect customer information while we wait for the official fix. Based on our review so far, we have found no evidence that any customer information was accessed. Our team is actively working on this. We are watching for the fix to become available for our hosting providers, and once it is, we will apply it, confirm everything is secure, and bring the site back online. We are optimistic the site will be back online later today or this evening. We will post another update at noon Pacific Time, or sooner if things change. We apologize for the inconvenience and thank you for your patience.

2. identified Oct 21, 2026, 07:47 PM UTC

   We are still waiting on an update from our hosting provider and are actively working on alternative solutions in the meantime. We will share another update within the next few hours, or sooner if anything changes. Thank you for your patience.

3. identified Oct 21, 2026, 10:33 PM UTC

   Our hosting provider has released the fix we were waiting for, and we are now working to restore service. We expect Health-e Pro to be back online over the next few hours and will post an update here once service is restored. Thank you for your patience.

4. identified Oct 21, 2026, 11:18 PM UTC

   Health-e Pro Menu Planning and Menu Publishing are back online. We will continue to monitor closely to make sure everything is running smoothly. Thank you for your patience, and we apologize for any disruption this may have caused.

5. monitoring Oct 22, 2026, 03:29 AM UTC

   Health-e Living, Health-e Success, Health-e Giving, and healthepro.com are back online. We will continue to monitor closely to make sure everything is running smoothly. Thank you for your patience, and we apologize for any disruption this may have caused.