Harvey Outage History

Harvey had 18 outages in the last 2 years totaling 20h 5m of downtime — averaging 0.7 incidents per month.

There were 18 Harvey outages since October 9, 2025 totaling 20h 5m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.harvey.ai

Minor August 14, 2026

AU region Platform unavailable

Detected by Pingoru: Aug 14, 2026, 06:04 AM UTC
Resolved: Aug 14, 2026, 06:04 AM UTC
Duration: —

Affected: Assistant - AUMicrosoft Add-ins - AUVault - AU

Timeline · 3 updates

investigating Aug 14, 2026, 05:44 AM UTC

Status: Investigating We are currently investigating reports of an issue affecting the AU region. Our team is working to identify the root cause, and we will provide updates as soon as we have more information. Affected components Assistant - AU (Full outage) Vault - AU (Full outage) Microsoft Add-ins - AU (Full outage)
monitoring Aug 14, 2026, 05:56 AM UTC

Status: Monitoring The issue affecting issue affecting the AU region access has been resolved, and we are now monitoring the situation to ensure stability. We will provide further updates if necessary. Affected components Assistant - AU (Full outage) Vault - AU (Full outage) Microsoft Add-ins - AU (Full outage)
resolved Aug 14, 2026, 06:04 AM UTC

Status: Resolved The issue affecting he AU region access has been resolved, and we are now monitoring the situation to ensure stability. We will provide further updates if necessary. Affected components Assistant - AU (Operational) Vault - AU (Operational) Microsoft Add-ins - AU (Operational)

Read the full incident report →

Minor June 8, 2026

Login and Verification Issues – All Instances

Detected by Pingoru: Jun 08, 2026, 08:37 AM UTC
Resolved: Jun 08, 2026, 08:37 AM UTC
Duration: —

Timeline · 2 updates

investigating Jun 08, 2026, 08:25 AM UTC

Status: Investigating We are currently investigating reports of an issue affecting login and verification across all Harvey instances. Our team is working to identify the root cause and will provide updates as soon as we have more information.
resolved Jun 08, 2026, 08:37 AM UTC

Status: Resolved The issue affecting login and verification across all Harvey instances has been resolved.

Read the full incident report →

Minor June 3, 2026

AU Region - File Uploads & Semantic Search Degraded

Detected by Pingoru: Jun 03, 2026, 06:11 AM UTC
Resolved: Jun 03, 2026, 06:11 AM UTC
Duration: —

Affected: Assistant - AUMicrosoft Add-ins - AUVault - AU

Timeline · 3 updates

investigating Jun 03, 2026, 01:56 AM UTC

Status: Investigating We are currently investigating an issue affecting file uploads and semantic search in the AU region. Uploading new documents and search queries relying on embeddings are impacted. Our team is actively working to restore full service and will provide updates as soon as possible. Affected components Vault - AU (Degraded performance) Microsoft Add-ins - AU (Degraded performance) Assistant - AU (Degraded performance)
identified Jun 03, 2026, 03:44 AM UTC

Status: Identified The issue affecting file uploads and semantic search in the AU region has been identified. Our team is actively working on a solution to resolve the issue. We will continue to update you on progress. Affected components Assistant - AU (Degraded performance) Vault - AU (Degraded performance) Microsoft Add-ins - AU (Degraded performance)
resolved Jun 03, 2026, 06:11 AM UTC

Status: Resolved The issue affecting file uploads and semantic search in the AU region has been fully resolved. All systems are now operational. Thank you for your patience. Affected components Assistant - AU (Operational) Vault - AU (Operational) Microsoft Add-ins - AU (Operational)

Read the full incident report →

Minor May 19, 2026

EU Instance Downtime for Data Migration

Detected by Pingoru: May 19, 2026, 11:24 PM UTC
Resolved: May 19, 2026, 11:24 PM UTC
Duration: —

Affected: Microsoft Add-ins - EUVault - EUAssistant - EU

Timeline · 2 updates

investigating May 19, 2026, 10:45 PM UTC

Status: Investigating We are doing a quick data migration process at midnight which will cause less than five minutes of downtime on the platform. We appreciate your patience. Affected components Assistant - EU (Full outage) Vault - EU (Full outage) Microsoft Add-ins - EU (Full outage)
resolved May 19, 2026, 11:24 PM UTC

Status: Resolved The data migration process is complete. All systems are now operational. Thank you for your patience. Affected components Vault - EU (Operational) Microsoft Add-ins - EU (Operational) Assistant - EU (Operational)

Read the full incident report →

Minor April 21, 2026

Degraded Performance in Harvey

Detected by Pingoru: Apr 21, 2026, 06:01 PM UTC
Resolved: Apr 21, 2026, 06:01 PM UTC
Duration: —

Affected: Assistant - USVault - USMicrosoft Add-ins - US

Timeline · 2 updates

investigating Apr 21, 2026, 05:57 PM UTC

Status: Investigating We are currently investigating reports of intermittent performance degradation. Our team is working to identify the root cause, and we will provide updates as soon as we have more information. Affected components Assistant - US (Degraded performance) Vault - US (Degraded performance) Microsoft Add-ins - US (Degraded performance)
resolved Apr 21, 2026, 06:01 PM UTC

Status: Resolved The issue causing degraded performance has been fully resolved. All systems are now operational. Thank you for your patience. Affected components Assistant - US (Operational) Vault - US (Operational) Microsoft Add-ins - US (Operational)

Read the full incident report →

Minor April 17, 2026

Vault Review Tables Stuck on Generating

Detected by Pingoru: Apr 17, 2026, 12:42 AM UTC
Resolved: Apr 17, 2026, 12:42 AM UTC
Duration: —

Affected: Vault - US

Timeline · 5 updates

investigating Apr 16, 2026, 11:19 PM UTC

Status: Investigating We are currently investigating reports of an issue affecting vault & review tables. Our team is working to identify the root cause, and we will provide updates as soon as we have more information. Affected components Vault - US (Full outage)
investigating Apr 16, 2026, 11:42 PM UTC

Status: Investigating We are currently investigating reports of an issue affecting vault & review tables. Our team is working to identify the root cause, and we will provide updates as soon as we have more information. Affected components Vault - US (Partial outage)
monitoring Apr 16, 2026, 11:49 PM UTC

Status: Monitoring We have implemented mitigations for the issue affecting Vault review tables and are now monitoring the situation to ensure stability. Affected components Vault - US (Partial outage)
monitoring Apr 17, 2026, 12:07 AM UTC

Status: Monitoring We have implemented mitigations for the issue affecting Vault review tables. At this time, the impact is limited to customers in the Canada region who may experience delays or issues with review tables generating. Affected components Vault - US (Partial outage)
resolved Apr 17, 2026, 12:42 AM UTC

Status: Resolved The issue affecting Vault review tables has been fully resolved. All systems are now operational. Thank you for your patience. Affected components Vault - US (Operational)

Read the full incident report →

Minor April 14, 2026

Latency Issues Affecting Document Processing

Detected by Pingoru: Apr 14, 2026, 05:46 PM UTC
Resolved: Apr 14, 2026, 05:46 PM UTC
Duration: —

Affected: Assistant - USVault - USMicrosoft Add-ins - US

Timeline · 2 updates

investigating Apr 14, 2026, 04:19 PM UTC

Status: Investigating We are currently investigating reports of latency issues affecting document processing. Our team is working to identify the root cause, and we will provide updates as soon as we have more information. Affected components Assistant - US (Degraded performance) Vault - US (Degraded performance) Microsoft Add-ins - US (Degraded performance)
resolved Apr 14, 2026, 05:46 PM UTC

Status: Resolved The issue affecting document processing latency has been fully resolved. All systems are now operational. Thank you for your patience. Affected components Assistant - US (Operational) Vault - US (Operational) Microsoft Add-ins - US (Operational)

Read the full incident report →

Minor April 2, 2026

INC-341

Detected by Pingoru: Apr 02, 2026, 06:46 PM UTC
Resolved: Apr 02, 2026, 06:46 PM UTC
Duration: —

Affected: Assistant - USVault - USMicrosoft Add-ins - US

Timeline · 2 updates

investigating Apr 02, 2026, 05:57 PM UTC

Status: Investigating Some users may be experiencing degraded performance within Harvey. Our team is working to identify the root cause, and we will provide updates as soon as we have more information. Affected components Microsoft Add-ins - US (Degraded performance) Assistant - US (Degraded performance) Vault - US (Degraded performance)
resolved Apr 02, 2026, 06:46 PM UTC

Status: Resolved The issue preventing some US users from accessing has been fully resolved. All systems are now operational. Thank you for your patience. Affected components Vault - US (Operational) Microsoft Add-ins - US (Operational) Assistant - US (Operational)

Read the full incident report →

Minor March 23, 2026

Latency in the EU Instance affecting Assistant and Vault

Detected by Pingoru: Mar 23, 2026, 04:21 PM UTC
Resolved: Mar 23, 2026, 04:21 PM UTC
Duration: —

Affected: Vault - EUAssistant - EUAssistant - USVault - US

Timeline · 3 updates

investigating Mar 23, 2026, 03:34 PM UTC

Status: Investigating We are currently investigating reports of an slowness affecting Vault and Assistant in our EU instance. Our team is working to identify the root cause, and we will provide updates as soon as we have more information. Affected components Assistant - EU (Degraded performance) Vault - EU (Degraded performance)
investigating Mar 23, 2026, 03:52 PM UTC

Status: Investigating We are currently investigating reports of slowness affecting a small number of files when using Vault or Assistant in our EU Instance. Our team is working to identify the root cause, and we will provide updates as soon as we have more information. Affected components Assistant - EU (Degraded performance) Vault - EU (Degraded performance)
resolved Mar 23, 2026, 04:21 PM UTC

Status: Resolved The issue causing slowness in the EU instance has been fully resolved. All systems are now operational. Thank you for your patience. Affected components Assistant - EU (Operational) Vault - EU (Operational)

Read the full incident report →

Minor March 16, 2026

Extreme Slowness in the US Instance

Detected by Pingoru: Mar 16, 2026, 07:21 PM UTC
Resolved: Mar 16, 2026, 07:21 PM UTC
Duration: —

Affected: Assistant - USVault - USMicrosoft Add-ins - US

Timeline · 4 updates

investigating Mar 16, 2026, 02:54 PM UTC

Status: Investigating We are currently investigating reports of an issue affecting the loading speed in the US Instance. Our team is working to identify the root cause, and we will provide updates as soon as we have more information. Affected components Microsoft Add-ins - US (Degraded performance) Assistant - US (Degraded performance) Vault - US (Degraded performance)
identified Mar 16, 2026, 04:10 PM UTC

Status: Identified The issue affecting US instance load slowness has been identified. Our team is actively working on a solution to resolve the issue. We will continue to update you on progress. Affected components Assistant - US (Degraded performance) Vault - US (Degraded performance) Microsoft Add-ins - US (Degraded performance)
monitoring Mar 16, 2026, 05:15 PM UTC

Status: Monitoring The issue affecting US Instance slowness has been resolved, and we are now monitoring the situation to ensure stability. We will provide further updates if necessary. Affected components Assistant - US (Degraded performance) Vault - US (Degraded performance) Microsoft Add-ins - US (Degraded performance)
resolved Mar 16, 2026, 07:21 PM UTC

Status: Resolved The issue affecting US processing times has been fully resolved. All systems are now operational. Thank you for your patience. Affected components Assistant - US (Operational) Vault - US (Operational) Microsoft Add-ins - US (Operational)