Harvey Outage History

There were 6 Harvey outages since March 16, 2026. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.harvey.ai

Minor April 21, 2026

Degraded Performance in Harvey

Detected by Pingoru: Apr 21, 2026, 06:01 PM UTC
Resolved: Apr 21, 2026, 06:01 PM UTC
Duration: —

Affected: Assistant - USVault - USMicrosoft Add-ins - US

Timeline · 2 updates

investigating Apr 21, 2026, 05:57 PM UTC

Status: Investigating We are currently investigating reports of intermittent performance degradation. Our team is working to identify the root cause, and we will provide updates as soon as we have more information. Affected components Assistant - US (Degraded performance) Vault - US (Degraded performance) Microsoft Add-ins - US (Degraded performance)
resolved Apr 21, 2026, 06:01 PM UTC

Status: Resolved The issue causing degraded performance has been fully resolved. All systems are now operational. Thank you for your patience. Affected components Assistant - US (Operational) Vault - US (Operational) Microsoft Add-ins - US (Operational)

Read the full incident report →

Minor April 17, 2026

Vault Review Tables Stuck on Generating

Detected by Pingoru: Apr 17, 2026, 12:42 AM UTC
Resolved: Apr 17, 2026, 12:42 AM UTC
Duration: —

Affected: Vault - US

Timeline · 5 updates

investigating Apr 16, 2026, 11:19 PM UTC

Status: Investigating We are currently investigating reports of an issue affecting vault & review tables. Our team is working to identify the root cause, and we will provide updates as soon as we have more information. Affected components Vault - US (Full outage)
investigating Apr 16, 2026, 11:42 PM UTC

Status: Investigating We are currently investigating reports of an issue affecting vault & review tables. Our team is working to identify the root cause, and we will provide updates as soon as we have more information. Affected components Vault - US (Partial outage)
monitoring Apr 16, 2026, 11:49 PM UTC

Status: Monitoring We have implemented mitigations for the issue affecting Vault review tables and are now monitoring the situation to ensure stability. Affected components Vault - US (Partial outage)
monitoring Apr 17, 2026, 12:07 AM UTC

Status: Monitoring We have implemented mitigations for the issue affecting Vault review tables. At this time, the impact is limited to customers in the Canada region who may experience delays or issues with review tables generating. Affected components Vault - US (Partial outage)
resolved Apr 17, 2026, 12:42 AM UTC

Status: Resolved The issue affecting Vault review tables has been fully resolved. All systems are now operational. Thank you for your patience. Affected components Vault - US (Operational)

Read the full incident report →

Minor April 14, 2026

Latency Issues Affecting Document Processing

Detected by Pingoru: Apr 14, 2026, 05:46 PM UTC
Resolved: Apr 14, 2026, 05:46 PM UTC
Duration: —

Affected: Assistant - USVault - USMicrosoft Add-ins - US

Timeline · 2 updates

investigating Apr 14, 2026, 04:19 PM UTC

Status: Investigating We are currently investigating reports of latency issues affecting document processing. Our team is working to identify the root cause, and we will provide updates as soon as we have more information. Affected components Assistant - US (Degraded performance) Vault - US (Degraded performance) Microsoft Add-ins - US (Degraded performance)
resolved Apr 14, 2026, 05:46 PM UTC

Status: Resolved The issue affecting document processing latency has been fully resolved. All systems are now operational. Thank you for your patience. Affected components Assistant - US (Operational) Vault - US (Operational) Microsoft Add-ins - US (Operational)

Read the full incident report →

Minor April 2, 2026

INC-341

Detected by Pingoru: Apr 02, 2026, 06:46 PM UTC
Resolved: Apr 02, 2026, 06:46 PM UTC
Duration: —

Affected: Assistant - USVault - USMicrosoft Add-ins - US

Timeline · 2 updates

investigating Apr 02, 2026, 05:57 PM UTC

Status: Investigating Some users may be experiencing degraded performance within Harvey. Our team is working to identify the root cause, and we will provide updates as soon as we have more information. Affected components Microsoft Add-ins - US (Degraded performance) Assistant - US (Degraded performance) Vault - US (Degraded performance)
resolved Apr 02, 2026, 06:46 PM UTC

Status: Resolved The issue preventing some US users from accessing has been fully resolved. All systems are now operational. Thank you for your patience. Affected components Vault - US (Operational) Microsoft Add-ins - US (Operational) Assistant - US (Operational)

Read the full incident report →

Minor March 23, 2026

Latency in the EU Instance affecting Assistant and Vault

Detected by Pingoru: Mar 23, 2026, 04:21 PM UTC
Resolved: Mar 23, 2026, 04:21 PM UTC
Duration: —

Affected: Vault - EUAssistant - EUAssistant - USVault - US

Timeline · 3 updates

investigating Mar 23, 2026, 03:34 PM UTC

Status: Investigating We are currently investigating reports of an slowness affecting Vault and Assistant in our EU instance. Our team is working to identify the root cause, and we will provide updates as soon as we have more information. Affected components Assistant - EU (Degraded performance) Vault - EU (Degraded performance)
investigating Mar 23, 2026, 03:52 PM UTC

Status: Investigating We are currently investigating reports of slowness affecting a small number of files when using Vault or Assistant in our EU Instance. Our team is working to identify the root cause, and we will provide updates as soon as we have more information. Affected components Assistant - EU (Degraded performance) Vault - EU (Degraded performance)
resolved Mar 23, 2026, 04:21 PM UTC

Status: Resolved The issue causing slowness in the EU instance has been fully resolved. All systems are now operational. Thank you for your patience. Affected components Assistant - EU (Operational) Vault - EU (Operational)

Read the full incident report →

Minor March 16, 2026

Extreme Slowness in the US Instance

Detected by Pingoru: Mar 16, 2026, 07:21 PM UTC
Resolved: Mar 16, 2026, 07:21 PM UTC
Duration: —

Affected: Assistant - USVault - USMicrosoft Add-ins - US

Timeline · 4 updates

investigating Mar 16, 2026, 02:54 PM UTC

Status: Investigating We are currently investigating reports of an issue affecting the loading speed in the US Instance. Our team is working to identify the root cause, and we will provide updates as soon as we have more information. Affected components Microsoft Add-ins - US (Degraded performance) Assistant - US (Degraded performance) Vault - US (Degraded performance)
identified Mar 16, 2026, 04:10 PM UTC

Status: Identified The issue affecting US instance load slowness has been identified. Our team is actively working on a solution to resolve the issue. We will continue to update you on progress. Affected components Assistant - US (Degraded performance) Vault - US (Degraded performance) Microsoft Add-ins - US (Degraded performance)
monitoring Mar 16, 2026, 05:15 PM UTC

Status: Monitoring The issue affecting US Instance slowness has been resolved, and we are now monitoring the situation to ensure stability. We will provide further updates if necessary. Affected components Assistant - US (Degraded performance) Vault - US (Degraded performance) Microsoft Add-ins - US (Degraded performance)
resolved Mar 16, 2026, 07:21 PM UTC

Status: Resolved The issue affecting US processing times has been fully resolved. All systems are now operational. Thank you for your patience. Affected components Assistant - US (Operational) Vault - US (Operational) Microsoft Add-ins - US (Operational)

Read the full incident report →

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