Harvey had 17 outages in the last 2 years totaling 20h 5m of downtime — averaging 0.7 incidents per month.
There were 17 Harvey outages since October 9, 2025 totaling 20h 5m of downtime. Each is summarised below — incident details, duration, and resolution information.
Status: Investigating We are currently investigating reports of an issue affecting login and verification across all Harvey instances. Our team is working to identify the root cause and will provide updates as soon as we have more information.
Status: Resolved The issue affecting login and verification across all Harvey instances has been resolved.
Status: Investigating We are currently investigating an issue affecting file uploads and semantic search in the AU region. Uploading new documents and search queries relying on embeddings are impacted. Our team is actively working to restore full service and will provide updates as soon as possible. Affected components Vault - AU (Degraded performance) Microsoft Add-ins - AU (Degraded performance) Assistant - AU (Degraded performance)
Status: Identified The issue affecting file uploads and semantic search in the AU region has been identified. Our team is actively working on a solution to resolve the issue. We will continue to update you on progress. Affected components Assistant - AU (Degraded performance) Vault - AU (Degraded performance) Microsoft Add-ins - AU (Degraded performance)
Status: Resolved The issue affecting file uploads and semantic search in the AU region has been fully resolved. All systems are now operational. Thank you for your patience. Affected components Assistant - AU (Operational) Vault - AU (Operational) Microsoft Add-ins - AU (Operational)
Status: Investigating We are doing a quick data migration process at midnight which will cause less than five minutes of downtime on the platform. We appreciate your patience. Affected components Assistant - EU (Full outage) Vault - EU (Full outage) Microsoft Add-ins - EU (Full outage)
Status: Resolved The data migration process is complete. All systems are now operational. Thank you for your patience. Affected components Vault - EU (Operational) Microsoft Add-ins - EU (Operational) Assistant - EU (Operational)
Status: Investigating We are currently investigating reports of intermittent performance degradation. Our team is working to identify the root cause, and we will provide updates as soon as we have more information. Affected components Assistant - US (Degraded performance) Vault - US (Degraded performance) Microsoft Add-ins - US (Degraded performance)
Status: Resolved The issue causing degraded performance has been fully resolved. All systems are now operational. Thank you for your patience. Affected components Assistant - US (Operational) Vault - US (Operational) Microsoft Add-ins - US (Operational)
Status: Investigating We are currently investigating reports of an issue affecting vault & review tables. Our team is working to identify the root cause, and we will provide updates as soon as we have more information. Affected components Vault - US (Full outage)
Status: Investigating We are currently investigating reports of an issue affecting vault & review tables. Our team is working to identify the root cause, and we will provide updates as soon as we have more information. Affected components Vault - US (Partial outage)
Status: Monitoring We have implemented mitigations for the issue affecting Vault review tables and are now monitoring the situation to ensure stability. Affected components Vault - US (Partial outage)
Status: Monitoring We have implemented mitigations for the issue affecting Vault review tables. At this time, the impact is limited to customers in the Canada region who may experience delays or issues with review tables generating. Affected components Vault - US (Partial outage)
Status: Resolved The issue affecting Vault review tables has been fully resolved. All systems are now operational. Thank you for your patience. Affected components Vault - US (Operational)
Status: Investigating We are currently investigating reports of latency issues affecting document processing. Our team is working to identify the root cause, and we will provide updates as soon as we have more information. Affected components Assistant - US (Degraded performance) Vault - US (Degraded performance) Microsoft Add-ins - US (Degraded performance)
Status: Resolved The issue affecting document processing latency has been fully resolved. All systems are now operational. Thank you for your patience. Affected components Assistant - US (Operational) Vault - US (Operational) Microsoft Add-ins - US (Operational)
Status: Investigating Some users may be experiencing degraded performance within Harvey. Our team is working to identify the root cause, and we will provide updates as soon as we have more information. Affected components Microsoft Add-ins - US (Degraded performance) Assistant - US (Degraded performance) Vault - US (Degraded performance)
Status: Resolved The issue preventing some US users from accessing has been fully resolved. All systems are now operational. Thank you for your patience. Affected components Vault - US (Operational) Microsoft Add-ins - US (Operational) Assistant - US (Operational)
Status: Investigating We are currently investigating reports of an slowness affecting Vault and Assistant in our EU instance. Our team is working to identify the root cause, and we will provide updates as soon as we have more information. Affected components Assistant - EU (Degraded performance) Vault - EU (Degraded performance)
Status: Investigating We are currently investigating reports of slowness affecting a small number of files when using Vault or Assistant in our EU Instance. Our team is working to identify the root cause, and we will provide updates as soon as we have more information. Affected components Assistant - EU (Degraded performance) Vault - EU (Degraded performance)
Status: Resolved The issue causing slowness in the EU instance has been fully resolved. All systems are now operational. Thank you for your patience. Affected components Assistant - EU (Operational) Vault - EU (Operational)
Status: Investigating We are currently investigating reports of an issue affecting the loading speed in the US Instance. Our team is working to identify the root cause, and we will provide updates as soon as we have more information. Affected components Microsoft Add-ins - US (Degraded performance) Assistant - US (Degraded performance) Vault - US (Degraded performance)
Status: Identified The issue affecting US instance load slowness has been identified. Our team is actively working on a solution to resolve the issue. We will continue to update you on progress. Affected components Assistant - US (Degraded performance) Vault - US (Degraded performance) Microsoft Add-ins - US (Degraded performance)
Status: Monitoring The issue affecting US Instance slowness has been resolved, and we are now monitoring the situation to ensure stability. We will provide further updates if necessary. Affected components Assistant - US (Degraded performance) Vault - US (Degraded performance) Microsoft Add-ins - US (Degraded performance)
Status: Resolved The issue affecting US processing times has been fully resolved. All systems are now operational. Thank you for your patience. Affected components Assistant - US (Operational) Vault - US (Operational) Microsoft Add-ins - US (Operational)