Harvey incident
Latency in the EU Instance affecting Assistant and Vault
Harvey experienced a minor incident on March 23, 2026 affecting Vault - EU and Assistant - EU and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 23, 2026, 03:34 PM UTC
Status: Investigating We are currently investigating reports of an slowness affecting Vault and Assistant in our EU instance. Our team is working to identify the root cause, and we will provide updates as soon as we have more information. Affected components Assistant - EU (Degraded performance) Vault - EU (Degraded performance)
- investigating Mar 23, 2026, 03:52 PM UTC
Status: Investigating We are currently investigating reports of slowness affecting a small number of files when using Vault or Assistant in our EU Instance. Our team is working to identify the root cause, and we will provide updates as soon as we have more information. Affected components Assistant - EU (Degraded performance) Vault - EU (Degraded performance)
- resolved Mar 23, 2026, 04:21 PM UTC
Status: Resolved The issue causing slowness in the EU instance has been fully resolved. All systems are now operational. Thank you for your patience. Affected components Assistant - EU (Operational) Vault - EU (Operational)