Extreme Slowness in the US Instance

Update timeline

1. investigating Mar 16, 2026, 02:54 PM UTC

   Status: Investigating We are currently investigating reports of an issue affecting the loading speed in the US Instance. Our team is working to identify the root cause, and we will provide updates as soon as we have more information. Affected components Microsoft Add-ins - US (Degraded performance) Assistant - US (Degraded performance) Vault - US (Degraded performance)

2. identified Mar 16, 2026, 04:10 PM UTC

   Status: Identified The issue affecting US instance load slowness has been identified. Our team is actively working on a solution to resolve the issue. We will continue to update you on progress. Affected components Assistant - US (Degraded performance) Vault - US (Degraded performance) Microsoft Add-ins - US (Degraded performance)

3. monitoring Mar 16, 2026, 05:15 PM UTC

   Status: Monitoring The issue affecting US Instance slowness has been resolved, and we are now monitoring the situation to ensure stability. We will provide further updates if necessary. Affected components Assistant - US (Degraded performance) Vault - US (Degraded performance) Microsoft Add-ins - US (Degraded performance)

4. resolved Mar 16, 2026, 07:21 PM UTC

   Status: Resolved The issue affecting US processing times has been fully resolved. All systems are now operational. Thank you for your patience. Affected components Assistant - US (Operational) Vault - US (Operational) Microsoft Add-ins - US (Operational)