Harvey incident

Extreme Slowness in the US Instance

Resolved after 4 hours 27 minutes, affecting Assistant - US and Vault - US and 1 more, on March 16, 2026.

resolved Mar 16, 2026, 07:21 PM UTC

The issue affecting US processing times has been fully resolved. All systems are now operational. Thank you for your patience.

Started
Mar 16, 2026, 02:54 PM UTC
Resolved
Mar 16, 2026, 07:21 PM UTC
Duration
4h 27m
Detected by Pingoru
Mar 16, 2026, 02:54 PM UTC

Affected components

Assistant - USVault - USMicrosoft Add-ins - US

Update timeline

  1. investigating Mar 16, 2026, 02:54 PM UTC

    We are currently investigating reports of an issue affecting the loading speed in the US Instance. Our team is working to identify the root cause, and we will provide updates as soon as we have more information.

  2. identified Mar 16, 2026, 04:10 PM UTC

    The issue affecting US instance load slowness has been identified. Our team is actively working on a solution to resolve the issue. We will continue to update you on progress.

  3. monitoring Mar 16, 2026, 05:15 PM UTC

    The issue affecting US Instance slowness has been resolved, and we are now monitoring the situation to ensure stability. We will provide further updates if necessary.

  4. resolved Mar 16, 2026, 07:21 PM UTC

    The issue affecting US processing times has been fully resolved. All systems are now operational. Thank you for your patience.

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