Harvey incident

INC-341

Minor Resolved View vendor source →

Harvey experienced a minor incident on April 2, 2026 affecting Assistant - US and Vault - US and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.

Started
Apr 02, 2026, 06:46 PM UTC
Resolved
Apr 02, 2026, 06:46 PM UTC
Duration
Detected by Pingoru
Apr 02, 2026, 06:46 PM UTC

Affected components

Assistant - USVault - USMicrosoft Add-ins - US

Update timeline

  1. investigating Apr 02, 2026, 05:57 PM UTC

    Status: Investigating Some users may be experiencing degraded performance within Harvey. Our team is working to identify the root cause, and we will provide updates as soon as we have more information. Affected components Microsoft Add-ins - US (Degraded performance) Assistant - US (Degraded performance) Vault - US (Degraded performance)

  2. resolved Apr 02, 2026, 06:46 PM UTC

    Status: Resolved The issue preventing some US users from accessing has been fully resolved. All systems are now operational. Thank you for your patience. Affected components Vault - US (Operational) Microsoft Add-ins - US (Operational) Assistant - US (Operational)