Harvey incident

Latency Issues Affecting Document Processing

Minor Resolved View vendor source →
Started
Apr 14, 2026, 05:46 PM UTC
Resolved
Apr 14, 2026, 05:46 PM UTC
Duration
—
Detected by Pingoru
Apr 14, 2026, 05:46 PM UTC

Affected components

Assistant - USVault - USMicrosoft Add-ins - US

Update timeline

  1. investigating Apr 14, 2026, 04:19 PM UTC

    Status: Investigating We are currently investigating reports of latency issues affecting document processing. Our team is working to identify the root cause, and we will provide updates as soon as we have more information. Affected components Assistant - US (Degraded performance) Vault - US (Degraded performance) Microsoft Add-ins - US (Degraded performance)

  2. resolved Apr 14, 2026, 05:46 PM UTC

    Status: Resolved The issue affecting document processing latency has been fully resolved. All systems are now operational. Thank you for your patience. Affected components Assistant - US (Operational) Vault - US (Operational) Microsoft Add-ins - US (Operational)

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