Is Hanko down?

Last checked 2m ago
Current status
Hanko has degraded performance

Active incident: Custom domain certificate issuance unavailable

  • Official status page: status.hanko.io
  • Checked every 5 minutes
  • 4 components tracked

Hanko is reporting degraded performance right now (last checked 2m ago). Services are up but slower or partially failing.

Real-time Hanko status, recent outages, and incident history: pulled directly from Hanko's official status page at status.hanko.io every 5 minutes. Pingoru tracks 4 Hanko services and has captured 3 incidents in the last 90 days (98.61% uptime). Get email, Slack, Discord, or webhook alerts the moment Hanko reports a new incident, free for 3 monitors, no credit card.

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Hanko uptime 98.61% uptime · past 90 days
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Active incident 1

  1. Ongoing ● 1d 11h
    Started Oct 30, 2026, 05:50 PM UTC
    Hanko Cloud
    Timeline · 1 update
    • investigating · Oct 30, 2026, 05:50 PM UTC

      We are currently unable to issue certificates for new custom domains due to an issue with our certificate manager. Existing projects and custom domains are not affected. We are working on a fix, but do not yet have an estimated resolution time. We will share updates as more information becomes available.

    Latest: We are currently unable to issue certificates for new custom domains due to an issue with our certificate manager. Existing projects and custom domains are not affected. We are wor…

Recent outages & incidents

Past 90 days
  1. Resolved 4h 55m
    Started Sep 17, 2026, 09:10 AM UTC · Resolved Sep 17, 2026, 02:05 PM UTC
    Hanko CloudPasskey APIHanko Cloud Login
    Timeline · 4 updates
    • investigating · Sep 17, 2026, 09:10 AM UTC

      We are currently experiencing degraded performance on our production cluster, resulting in increased response times. The issue appears to be related to database connections. We are actively investigating the root cause and working to restore normal performance.

    • identified · Sep 17, 2026, 09:30 AM UTC

      We identified elevated CPU load on the production database as the cause of the degraded performance. The high load was related to the number of concurrent database connections.

    • monitoring · Sep 17, 2026, 09:58 AM UTC

      We have scaled up the production database instance to provide additional capacity and improve stability. Performance has recovered, and we are continuing to monitor the system closely. In parallel, we are investigating the root cause of the database load spikes to determine whether further corrective measures are required.

    • resolved · Sep 17, 2026, 02:05 PM UTC

      The database load has returned to normal and production cluster performance is stable.

    Latest: The database load has returned to normal and production cluster performance is stable.

  2. Resolved 42d 20h
    Started Aug 05, 2026, 12:57 PM UTC · Resolved Sep 17, 2026, 09:34 AM UTC
    Hanko Cloud
    Timeline · 2 updates
    • identified · Aug 05, 2026, 12:57 PM UTC

      Since the Hanko v3 release, statistics in the Hanko Cloud dashboard have not been displayed reliably. Affected metrics may show a value of 0, even when usage data is available. The following metrics are affected: - Total users - Monthly active users - Sign-ups Authentication services and user data are not affected. The issue is limited to the statistics displayed in the dashboard. We are aware of the problem and are working on a fix.

    • resolved · Sep 17, 2026, 09:34 AM UTC

      Dashboard statistics will get repaired with the next Hanko Cloud Console release in a few days. Thank you for your patience.

    Latest: Dashboard statistics will get repaired with the next Hanko Cloud Console release in a few days. Thank you for your patience.

See the full Hanko outage history

1 more incident in the last 90 days, plus the full multi-year archive of per-service events and update timelines.

Browse Hanko outage history →

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Incident record

Since April 2026 · OpenStatus · 4 components checked every 5 minutes
14incidents recorded
7last 12 months
3last 90 days
8 daystypical duration, 12 months

The longest incident in the last year, Dashboard statistics unavailable or inaccurate on August 5, 2026, ran for 43 days. 2 maintenance windows announced in the same period.

Most affected components, last 12 months

  • Hanko Cloud4
  • Hanko Cloud Login2
  • Passkey API1

Latest incidents

  • Custom domain certificate issuance unavailable October 30, 2026 · still open · degraded service

    We are currently unable to issue certificates for new custom domains due to an issue with our certificate manager. Existing projects and custom domains are not…

  • Degraded Performance on Production Cluster September 17, 2026 · 5 hours · degraded service

    We are currently experiencing degraded performance on our production cluster, resulting in increased response times. The issue appears to be related to…

  • Dashboard statistics unavailable or inaccurate August 5, 2026 · 43 days · degraded service

    Since the Hanko v3 release, statistics in the Hanko Cloud dashboard have not been displayed reliably. Affected metrics may show a value of 0, even when usage…

Outage history

Past 90 days · 3 incidents View full outage history →