Hanko experienced a minor incident on September 17, 2026 affecting Hanko Cloud and Passkey API and 1 more component, lasting 4h 55m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 17, 2026, 09:10 AM UTC
We are currently experiencing degraded performance on our production cluster, resulting in increased response times. The issue appears to be related to database connections. We are actively investigating the root cause and working to restore normal performance.
- identified Sep 17, 2026, 09:30 AM UTC
We identified elevated CPU load on the production database as the cause of the degraded performance. The high load was related to the number of concurrent database connections.
- monitoring Sep 17, 2026, 09:58 AM UTC
We have scaled up the production database instance to provide additional capacity and improve stability. Performance has recovered, and we are continuing to monitor the system closely. In parallel, we are investigating the root cause of the database load spikes to determine whether further corrective measures are required.
- resolved Sep 17, 2026, 02:05 PM UTC
The database load has returned to normal and production cluster performance is stable.