Hanko Outage History

Hanko is up right now

Hanko had 7 outages in the last 2 years totaling 1110h 28m of downtime — averaging 0.3 incidents per month.

There were 7 Hanko outages since November 27, 2024 totaling 1110h 28m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.hanko.io

Minor September 17, 2026

Degraded Performance on Production Cluster

Detected by Pingoru
Sep 17, 2026, 09:10 AM UTC
Resolved
Sep 17, 2026, 02:05 PM UTC
Duration
4h 55m
Affected: Hanko CloudPasskey APIHanko Cloud Login
Timeline · 4 updates
  1. investigating Sep 17, 2026, 09:10 AM UTC

    We are currently experiencing degraded performance on our production cluster, resulting in increased response times. The issue appears to be related to database connections. We are actively investigating the root cause and working to restore normal performance.

  2. identified Sep 17, 2026, 09:30 AM UTC

    We identified elevated CPU load on the production database as the cause of the degraded performance. The high load was related to the number of concurrent database connections.

  3. monitoring Sep 17, 2026, 09:58 AM UTC

    We have scaled up the production database instance to provide additional capacity and improve stability. Performance has recovered, and we are continuing to monitor the system closely. In parallel, we are investigating the root cause of the database load spikes to determine whether further corrective measures are required.

  4. resolved Sep 17, 2026, 02:05 PM UTC

    The database load has returned to normal and production cluster performance is stable.

Read the full incident report →

Minor August 5, 2026

Dashboard statistics unavailable or inaccurate

Detected by Pingoru
Aug 05, 2026, 12:57 PM UTC
Resolved
Sep 17, 2026, 09:34 AM UTC
Duration
42d 20h
Affected: Hanko Cloud
Timeline · 2 updates
  1. identified Aug 05, 2026, 12:57 PM UTC

    Since the Hanko v3 release, statistics in the Hanko Cloud dashboard have not been displayed reliably. Affected metrics may show a value of 0, even when usage data is available. The following metrics are affected: - Total users - Monthly active users - Sign-ups Authentication services and user data are not affected. The issue is limited to the statistics displayed in the dashboard. We are aware of the problem and are working on a fix.

  2. resolved Sep 17, 2026, 09:34 AM UTC

    Dashboard statistics will get repaired with the next Hanko Cloud Console release in a few days. Thank you for your patience.

Read the full incident report →

Minor July 2, 2026

Investigating issues with Google and GitHub sign-in

Detected by Pingoru
Jul 02, 2026, 12:26 PM UTC
Resolved
Jul 05, 2026, 12:57 PM UTC
Duration
3d
Affected: Hanko CloudHanko Cloud Login
Timeline · 4 updates
  1. investigating Jul 02, 2026, 12:26 PM UTC

    We are currently investigating an issue with social sign-in using Google and GitHub. At the moment, users may be unable to sign in to Hanko Cloud using Google or GitHub as an identity provider. Signing in via email continues to work and can be used as a workaround. We are also investigating whether this issue may affect customer projects using Google or GitHub sign-in. We will provide an update as soon as we know more. We apologize for the inconvenience.

  2. identified Jul 02, 2026, 01:05 PM UTC

    We have confirmed that customer projects are not affected by this issue. The issue is limited to Google and GitHub sign-in for the Hanko Cloud dashboard. Signing in via email continues to work and can be used as a workaround while we investigate the cause.

  3. monitoring Jul 02, 2026, 01:58 PM UTC

    The issue has been resolved. Google and GitHub sign-in for the Hanko Cloud dashboard should now work as expected again. Customer projects were not affected. We apologize for the inconvenience.

  4. resolved Jul 05, 2026, 12:57 PM UTC

Read the full incident report →

Minor February 28, 2026

Service degradation: Free projects

Detected by Pingoru
Feb 28, 2026, 05:44 PM UTC
Resolved
Feb 28, 2026, 07:34 PM UTC
Duration
1h 50m
Timeline · 2 updates
  1. investigating Feb 28, 2026, 05:44 PM UTC

    Some Hanko Cloud projects on the Free plan may not be responsive due to scheduling issues in the production cluster.

  2. resolved Feb 28, 2026, 07:34 PM UTC

    Nodes were unresponsive due to a memory exhaustion cascade. We increased the number of nodes and were able to resolve the issue.

Read the full incident report →

Minor December 10, 2025

Service Disturbance

Detected by Pingoru
Dec 10, 2025, 01:35 PM UTC
Resolved
Dec 10, 2025, 03:12 PM UTC
Duration
1h 37m
Timeline · 2 updates
  1. investigating Dec 10, 2025, 01:35 PM UTC

    Projects in the free plan are not reachable.

  2. resolved Dec 10, 2025, 03:12 PM UTC

    Updating all Hanko projects to the recent version at once caused the Free plan nodes to fail the restart scheduling. After increasing the cluster's resource limits, things are under control now. We will switch to a batched update approach to avoid this issue from now on.

Read the full incident report →

Minor November 27, 2024

Sevice Disturbance

Detected by Pingoru
Nov 27, 2024, 06:09 PM UTC
Resolved
Nov 27, 2024, 07:05 PM UTC
Duration
56m
Timeline · 3 updates
  1. investigating Nov 27, 2024, 06:09 PM UTC

    We are encountering some issues with our infrastructure. We are looking into the issue.

  2. monitoring Nov 27, 2024, 06:44 PM UTC

    The problem is identified to be a memory issue with an internal component. We have fixed the the problem, and will continue to monitor the situation.

  3. resolved Nov 27, 2024, 07:05 PM UTC

    The problem has been resolved.

Read the full incident report →