Hanko experienced a minor incident on August 5, 2026 affecting Hanko Cloud, lasting 42d 20h. The incident has been resolved; the full update timeline is below.
Affected components
Hanko Cloud
Update timeline
- identified Aug 05, 2026, 12:57 PM UTC
Since the Hanko v3 release, statistics in the Hanko Cloud dashboard have not been displayed reliably. Affected metrics may show a value of 0, even when usage data is available. The following metrics are affected: - Total users - Monthly active users - Sign-ups Authentication services and user data are not affected. The issue is limited to the statistics displayed in the dashboard. We are aware of the problem and are working on a fix.
- resolved Sep 17, 2026, 09:34 AM UTC
Dashboard statistics will get repaired with the next Hanko Cloud Console release in a few days. Thank you for your patience.