Guidewire incident
InsuranceSuite Service Interruption Affecting Multiple Customers in AMER Region
Resolved after 5 hours 53 minutes, affecting N. Virginia - Delta2 and N. Virginia - Delta4, on October 21, 2024.
Please refer to the Knowledge Article via this [**link**](https://community.guidewire.com/s/article/Unable-to-access-all-InsuranceSuite-IS-applications-in-the-production-environment)[ ](https://community.guidewire.com/s/article/Guidewire-Cloud-Console-GCC-Service-Interruption-Connecting-to-Multiple-AWS-Resources-in-AMER-and-Japan-Regions)for more information.
Affected components
Update timeline
- investigating Oct 21, 2024, 04:25 PM UTC
Guidewire Support is aware of an issue with InsuranceSuite that is causing an outage in the production environment. The impact is limited to the AMER region. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.
- identified Oct 21, 2024, 04:59 PM UTC
Guidewire Support has identified the cause of this incident impacting InsuranceSuite in AMER region, and we are actively working to restore service. The issue is intermittent. We will post regular updates on our progress.
- monitoring Oct 21, 2024, 05:36 PM UTC
The fix has been implemented. Services are coming up gradually and we are currently actively monitoring the situation.
- resolved Oct 21, 2024, 10:18 PM UTC
This incident has been resolved.
- postmortem Oct 23, 2024, 03:34 PM UTC
Please refer to the Knowledge Article via this [**link**](https://community.guidewire.com/s/article/Unable-to-access-all-InsuranceSuite-IS-applications-in-the-production-environment)[ ](https://community.guidewire.com/s/article/Guidewire-Cloud-Console-GCC-Service-Interruption-Connecting-to-Multiple-AWS-Resources-in-AMER-and-Japan-Regions)for more information.
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