TeamCity Build Service Interruption in Non-Production Environments affecting some customers in AMER Region

Update timeline

1. investigating Feb 19, 2025, 03:06 PM UTC

   Guidewire Support is aware of an issue with TeamCity builds not starting due to the unavailability of agents for some customers in the AMER region. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.

2. investigating Feb 19, 2025, 03:08 PM UTC

   We are continuing to investigate this issue.

3. identified Feb 19, 2025, 03:29 PM UTC

   Guidewire Support has identified the cause of this incident, which is impacting TeamCity Builds not starting due to the unavailability of agents in Non-Production Environments and are actively working to restore service. We will post regular updates on our progress.

4. identified Feb 19, 2025, 04:15 PM UTC

   The restoration path has been identified for the affected customers and are actively working to restore service. We will post regular updates on our progress.

5. monitoring Feb 19, 2025, 04:23 PM UTC

   The fix has been implemented. Builds are running successfully. we are currently actively monitoring the situation.

6. resolved Feb 19, 2025, 05:22 PM UTC

   The affected services have been restored successfully. Please open a Community case if you are still experiencing any service interruption.

7. postmortem Mar 05, 2025, 04:02 PM UTC

   Please refer to the Knowledge Article via this [**link**](https://community.guidewire.com/s/article/TeamCity-Builds-have-no-Agents-to-run)[ ](https://community.guidewire.com/s/article/Integrations-were-Failing-with-Authentication-Error-with-Existing-ClientID-and-Secret)for more information.