GUIDEcx Outage History

This incident has been resolved. Some customers experienced errors and degraded performance in our web app. The issue was caused by a synchronization problem between two of our internal services, which prevented a translation-related request from completing. Our team identified the cause and restored full service. We apologize for the disruption and appreciate your patience. We’ll continue to monitor our systems closely.

This incident has been resolved.

$18

This incident has been resolved.

Type: Incident Duration: 59 minutes Affected Components: API v1, API v2, Advanced Time Tracking, Report Navigator and Report Builder, Compass Customer Portal, Resource Management, Project Management Jul 30, 22:28:02 GMT+0 - Investigating - We are currently investigating this incident. Jul 30, 22:54:39 GMT+0 - Monitoring - Latency has improved and most users able to navigate the app without issues. We are continuing to work on identifying the root cause. Jul 30, 23:26:58 GMT+0 - Resolved - This incident has been resolved.

Type: Maintenance Duration: 1 hour and 28 minutes Affected Components: Advanced Time Tracking, Report Navigator and Report Builder, Compass Customer Portal, Resource Management, Project Management May 7, 02:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. We don't anticipate any down time, but some users might experience slowness or even potential error pages while navigating in our 1.0 (Legacy) product. May 7, 02:00:01 GMT+0 - Identified - Maintenance is now in progress May 7, 03:28:05 GMT+0 - Completed - Maintenance has completed successfully.

Type: Maintenance Duration: 48 minutes Affected Components: , Advanced Time Tracking, Report Navigator and Report Builder, Compass Customer Portal, Resource Management, Project Management, Web Application → Mar 26, 01:00:01 GMT+0 - Identified - Maintenance is now in progress Mar 26, 01:47:41 GMT+0 - Completed - Maintenance has completed successfully. Mar 26, 01:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. We don't anticipate having any down time within the application, but wanted everyone to be made aware.

Type: Maintenance Duration: 2 hours Affected Components: Report Navigator and Report Builder, Resource Management, Project Management, API v1, API v2, Advanced Time Tracking, Compass Customer Portal Jun 22, 02:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Jun 22, 04:00:00 GMT+0 - Completed - Maintenance has completed successfully Jun 22, 02:00:01 GMT+0 - Identified - Maintenance is now in progress

Type: Incident Duration: 37 minutes Affected Components: Report Navigator and Report Builder, Project Management, Resource Management, Compass Customer Portal, Advanced Time Tracking Apr 30, 20:55:30 GMT+0 - Investigating - We are currently investigating this incident. Apr 30, 21:32:24 GMT+0 - Resolved - The fix was successful. All logins are working well. Apr 30, 20:56:40 GMT+0 - Identified - The root cause has been identified. An index is being applied that will help. Apr 30, 21:03:57 GMT+0 - Monitoring - The improvements have been applied and we are monitoring the impact to ensure all logins are being processed quickly.

Type: Incident Duration: 9 minutes Affected Components: Report Navigator and Report Builder, Project Management, Resource Management, Compass Customer Portal, Advanced Time Tracking Jan 13, 22:53:57 GMT+0 - Resolved - This incident has been resolved. Jan 13, 22:45:17 GMT+0 - Identified - We are continuing to work on a fix for this incident. We deployed an update and are seeing some odd behavior in some of our labels. Users should still be able to login and navigate, but may have some weirdness in the UI until some additional deployments finish. Jan 13, 22:49:31 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result.

Type: Incident Duration: 7 minutes Affected Components: Report Navigator and Report Builder, Project Management, Resource Management, Compass Customer Portal, Advanced Time Tracking Jan 13, 17:12:19 GMT+0 - Identified - The root cause has been diagnosed. The access service is being updated. This is expected to be resolved very soon. Jan 13, 17:10:03 GMT+0 - Investigating - We are currently investigating this incident. The system is still available, but login credential processing is slower than usual. Jan 13, 17:16:00 GMT+0 - Monitoring - The access service has been restarted and the pending backlog of requests are being processed. Authentication performance will be monitored for the next few minutes until login credentials are processed within 3-5 seconds as usual. Jan 13, 17:17:11 GMT+0 - Resolved - This issue has been fully resolved. Login should be fast and consistent now for all organizations.