GUIDEcx incident

GUIDEcx is experiencing degraded performance

Notice Resolved

GUIDEcx experienced a notice incident on October 9, 2026 affecting Web Application (Project Management) and Web Application (Compass Customer Portal) and 1 more component, lasting 36m. The incident has been resolved; the full update timeline is below.

Started
Oct 09, 2026, 08:27 PM UTC
Resolved
Oct 09, 2026, 09:03 PM UTC
Duration
36m
Detected by Pingoru
Oct 09, 2026, 08:27 PM UTC

Affected components

Web Application (Project Management)Web Application (Compass Customer Portal)Web Application (Resource Management)Web Application (Advanced Time Tracking)Web Application (Report Navigator and Report Builder)

Update timeline

  1. investigating Oct 09, 2026, 08:27 PM UTC

    We are currently investigating this incident.

  2. monitoring Oct 09, 2026, 08:35 PM UTC

    We implemented a fix and are currently monitoring the result.

  3. resolved Oct 09, 2026, 09:03 PM UTC

    This incident has been resolved. Some customers experienced errors and degraded performance in our web app. The issue was caused by a synchronization problem between two of our internal services, which prevented a translation-related request from completing. Our team identified the cause and restored full service. We apologize for the disruption and appreciate your patience. We’ll continue to monitor our systems closely.