GUIDEcx incident

GUIDEcx is experiencing degraded performance and some users are unable to access the Project list page.

Notice Resolved

GUIDEcx experienced a notice incident on July 30, 2026 affecting OpenAPI (API v1) and OpenAPI (API v2) and 1 more component, lasting 58m. The incident has been resolved; the full update timeline is below.

Started
Jul 30, 2026, 10:28 PM UTC
Resolved
Jul 30, 2026, 11:26 PM UTC
Duration
58m
Detected by Pingoru
Jul 30, 2026, 10:28 PM UTC

Affected components

OpenAPI (API v1)OpenAPI (API v2)Web Application (Project Management)Web Application (Compass Customer Portal)Web Application (Resource Management)Web Application (Advanced Time Tracking)Web Application (Report Navigator and Report Builder)

Update timeline

  1. investigating Jul 30, 2026, 10:28 PM UTC

    We are currently investigating this incident.

  2. investigating Jul 30, 2026, 10:54 PM UTC

    Latency has improved and most users able to navigate the app without issues. We are continuing to work on identifying the root cause.

  3. resolved Jul 30, 2026, 11:26 PM UTC

    This incident has been resolved.