GUIDEcx incident

GUIDEcx is experiencing degraded performance and some users are unable to log in.

Major Resolved

GUIDEcx experienced a major incident on August 12, 2026 affecting OpenAPI (API v1) and OpenAPI (API v2) and 1 more component, lasting 1h 41m. The incident has been resolved; the full update timeline is below.

Started
Aug 12, 2026, 08:11 PM UTC
Resolved
Aug 12, 2026, 09:53 PM UTC
Duration
1h 41m
Detected by Pingoru
Aug 12, 2026, 08:11 PM UTC

Affected components

OpenAPI (API v1)OpenAPI (API v2)Web Application (Project Management)Web Application (Compass Customer Portal)Web Application (Resource Management)Web Application (Advanced Time Tracking)Web Application (Report Navigator and Report Builder)

Update timeline

  1. investigating Aug 12, 2026, 08:11 PM UTC

    We are currently investigating this incident.

  2. identified Aug 12, 2026, 08:24 PM UTC

    We have identified the issue and the remediation is in progress.

  3. identified Aug 12, 2026, 08:42 PM UTC

    We are continuing to work on a fix for this incident.

  4. identified Aug 12, 2026, 09:05 PM UTC

    While we aren't fully resolved, many users are now able to navigate the app.

  5. monitoring Aug 12, 2026, 09:31 PM UTC

    We implemented a fix and are currently monitoring the result.

  6. resolved Aug 12, 2026, 09:53 PM UTC

    This incident has been resolved.

  7. resolved Aug 13, 2026, 05:46 PM UTC

    $18