Is GUIDEcx down?
Last checked 4m agoNo incidents right now.
GUIDEcx is operational right now. Last checked 4m ago; the most recent incident resolved 2d ago.
Real-time GUIDEcx status, recent outages, and incident history: pulled directly from GUIDEcx's official status page at status.guidecx.com every 5 minutes. Pingoru tracks 17 GUIDEcx services and has captured 9 incidents in the last 90 days (99.15% uptime). Get email, Slack, Discord, or webhook alerts the moment GUIDEcx reports a new incident, free for 3 monitors, no credit card.
Recent outages & incidents
Past 90 days- Project ManagementCompass Customer PortalResource ManagementAdvanced Time TrackingReport Navigator and Report Builder
Timeline · 3 updates
- investigating · Oct 09, 2026, 08:27 PM UTC
We are currently investigating this incident.
- monitoring · Oct 09, 2026, 08:35 PM UTC
We implemented a fix and are currently monitoring the result.
- resolved · Oct 09, 2026, 09:03 PM UTC
This incident has been resolved. Some customers experienced errors and degraded performance in our web app. The issue was caused by a synchronization problem between two of our internal services, which prevented a translation-related request from completing. Our team identified the cause and restored full service. We apologize for the disruption and appreciate your patience. We’ll continue to monitor our systems closely.
Latest: This incident has been resolved. Some customers experienced errors and degraded performance in our web app. The issue was caused by a synchronization problem between two of our int…
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Timeline · 3 updates
- investigating · Oct 09, 2026, 08:27 PM UTC
We are currently investigating this incident..
- monitoring · Oct 09, 2026, 08:35 PM UTC
We implemented a fix and are currently monitoring the result..
- resolved · Oct 09, 2026, 09:03 PM UTC
This incident has been resolved. Some customers experienced errors and degraded performance in our web app. The issue was caused by a synchronization problem between two of our internal services, which prevented a translation-related request from completing. Our team identified the cause and restored full service. We apologize for the disruption and appreciate your patience. We’ll continue to monitor our systems closely..
Latest: This incident has been resolved. Some customers experienced errors and degraded performance in our web app. The issue was caused by a synchronization problem between two of our int…
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Timeline · 2 updates
- resolved · Aug 31, 2026, 03:00 PM UTC
This incident has been resolved. More details will follow in the RCA.
- resolved · Aug 31, 2026, 05:17 PM UTC
$18
Latest: $18
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Timeline · 2 updates
- resolved · Aug 31, 2026, 03:00 PM UTC
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- monitoring · Aug 31, 2026, 05:25 PM UTC
August 31, 2026 **Summary** On August 31, 2026, an issue occurred with our email notification queue that affected providers using GUIDEcx 1.0\. A legacy email service outage over the weekend caused outbound jobs to accumulate, resulting in duplicate email notifications being sent when the jobs were restarted. The duplicate sending was contained, and email services are operating normally. **Impact** Some providers associated with GUIDEcx 1.0 accounts received multiple duplicate email notifications during the morning hours. The incident was identified and contained earlier this morning. System monitoring confirms that no additional duplicate emails are being generated or sent. **Resolution** Our engineering team halted the queued outbound email jobs to stop additional duplicate messages from sending. Once contained, the team verified queue states and stabilized the email dispatch pipeline to ensure normal message flow resumed safely without further duplicate processing. **Root Cause** Our legacy email service went offline over the weekend, leading to a backlog of queued email jobs. When the service was restarted this morning, the backed-up jobs executed simultaneously, triggering duplicate email transmissions to affected providers on GUIDEcx 1.0. **Corrective and Preventive Actions** * Legacy email stack has been updated to alert if this issue arises again. * GUIDE 2.0 email service already contains duplicate email filtering logic. * Communicate improved stability benefits in GUIDE 2.0 to customers still using GUIDE 1.0 projects. We apologize for any confusion or inconvenience this may have caused your providers and appreciate your patience as our team worked to resolve the issue..
Latest: August 31, 2026 **Summary** On August 31, 2026, an issue occurred with our email notification queue that affected providers using GUIDEcx 1.0\. A legacy email service outage over t…
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- API v1API v2Project ManagementCompass Customer PortalResource ManagementAdvanced Time TrackingReport Navigator and Report Builder
Timeline · 7 updates
- investigating · Aug 12, 2026, 08:11 PM UTC
We are currently investigating this incident.
- identified · Aug 12, 2026, 08:24 PM UTC
We have identified the issue and the remediation is in progress.
- identified · Aug 12, 2026, 08:42 PM UTC
We are continuing to work on a fix for this incident.
- identified · Aug 12, 2026, 09:05 PM UTC
While we aren't fully resolved, many users are now able to navigate the app.
- monitoring · Aug 12, 2026, 09:31 PM UTC
We implemented a fix and are currently monitoring the result.
- resolved · Aug 12, 2026, 09:53 PM UTC
This incident has been resolved.
- resolved · Aug 13, 2026, 05:46 PM UTC
$18
Latest: $18
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See the full GUIDEcx outage history
1 more incident in the last 90 days, plus the full multi-year archive of per-service events and update timelines.
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Incident record
Since April 2026 · Instatus · 17 components checked every 5 minutesThe longest incident in the last year, GUIDEcx is experiencing degraded performance and some users are unable to log in. on August 12, 2026, ran for 101 minutes. 10 maintenance windows announced in the same period.
Most affected components, last 12 months
- Overall4
- Advanced Time Tracking3
- Compass Customer Portal3
- Project Management3
- Report Navigator and Report Builder3
Latest incidents
- GUIDEcx is experiencing degraded performance
We are currently investigating this incident.
- GUIDEcx is experiencing degraded performance
We are currently investigating this incident..
- Duplicate Email Issues for Milestone Complete - GUIDEcx 1.0
This incident has been resolved. More details will follow in the RCA.
- Started Oct 09, 2026, 08:27 PM UTC · Resolved Oct 09, 2026, 09:03 PM UTC · 36m
- Started Oct 09, 2026, 08:27 PM UTC · Resolved Oct 09, 2026, 09:03 PM UTC · 36m
- Started Aug 31, 2026, 03:00 PM UTC · Resolved Aug 31, 2026, 03:00 PM UTC · –
- Started Aug 31, 2026, 03:00 PM UTC · Resolved Aug 31, 2026, 03:00 PM UTC · –
- Started Aug 12, 2026, 08:11 PM UTC · Resolved Aug 12, 2026, 09:53 PM UTC · 1h 41m
- Started Aug 12, 2026, 08:11 PM UTC · Resolved Aug 12, 2026, 09:53 PM UTC · 1h 41m