GUIDEcx experienced a minor incident on January 30, 2026, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Jan 30, 2026, 05:44 PM UTC
Type: Incident Duration: 22 minutes Affected Components: , Advanced Time Tracking, Report Navigator and Report Builder, Compass Customer Portal, Resource Management, Project Management, Web Application → Jan 30, 17:44:31 GMT+0 - Investigating - We are currently investigating reports of timeout issues for SAML SSO impacting some customers Jan 30, 18:00:45 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Jan 30, 18:06:54 GMT+0 - Resolved - This incident has been resolved. Jan 30, 18:28:57 GMT+0 - Postmortem - This morning, between approximately 10:00 and 10:45 MST, a small number of users experienced intermittent issues signing in using SAML SSO. Because the impact was limited and overall error rates remained within SLA thresholds, automated monitoring did not alert the operations team. After receiving customer reports, our team promptly investigated, identified a configuration issue affecting one of the services supporting SAML authentication, and resolved it. Full SAML SSO functionality was restored by 10:45 MST. We apologize for the inconvenience to the affected users.