Resolved after 4 hours 37 minutes, affecting Single Sign On and Employee Services, on January 14, 2026.
This incident has been resolved. The root cause was identified as an elevated volume of requests to one of our services. After optimizing how requests to that service are processed, we confirmed proper operation and stability on all products and services. We appreciate your patience and understanding during this time.
Affected components
Update timeline
- investigating Jan 14, 2026, 05:08 PM UTC
We’re currently seeing intermittent issues affecting some website functionality. Most features remain available, but you may notice occasional slowdowns or limited access to certain areas. Specifically, Employee Login and New Hire Onboarding. Our team is actively working to restore full functionality. We’ll share updates here as progress continues. Thank you for your patience and understanding!
- identified Jan 14, 2026, 05:18 PM UTC
The issue has been identified, and our team is actively implementing a resolution.
- identified Jan 14, 2026, 06:26 PM UTC
Core website functionality has been fully restored. Our engineering team is continuing to work on resolving remaining issues affecting new hire workflows. We’ll provide further updates as progress continues—thank you for your patience!
- monitoring Jan 14, 2026, 07:28 PM UTC
A fix has been deployed and services are operating normally. We are continuing to closely monitor to ensure stability.
- resolved Jan 14, 2026, 09:46 PM UTC
This incident has been resolved. The root cause was identified as an elevated volume of requests to one of our services. After optimizing how requests to that service are processed, we confirmed proper operation and stability on all products and services. We appreciate your patience and understanding during this time.
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