Resolved after 1 hour 50 minutes, affecting Year End Forms, on January 20, 2026.
Earlier today, our services were impacted by an outage caused by an external connectivity provider. Multiple carrier connections, including several fiber-related incidents affecting one carrier and a hardware issue involving a network card with another. This resulted in a temporary loss of connectivity to various Greenshades applications and services. We’re happy to share that the issue has now been fully resolved, and all systems are operating normally. Our team monitored the situation closely throughout the event and worked with the carriers until full restoration was confirmed. We sincerely apologize for the disruption and appreciate your patience while the carriers worked to restore service.
Affected components
Update timeline
- investigating Jan 20, 2026, 04:53 PM UTC
We’re currently seeing intermittent issues affecting some website functionality. Most features remain available, but you may notice occasional slowdowns or limited access to certain areas. Specifically, Year End Forms. Our team is actively working to restore full functionality. We’ll share updates here as progress continues. Thank you for your patience and understanding!
- investigating Jan 20, 2026, 04:53 PM UTC
We are continuing to investigate this issue.
- resolved Jan 20, 2026, 06:44 PM UTC
Earlier today, our services were impacted by an outage caused by an external connectivity provider. Multiple carrier connections, including several fiber-related incidents affecting one carrier and a hardware issue involving a network card with another. This resulted in a temporary loss of connectivity to various Greenshades applications and services. We’re happy to share that the issue has now been fully resolved, and all systems are operating normally. Our team monitored the situation closely throughout the event and worked with the carriers until full restoration was confirmed. We sincerely apologize for the disruption and appreciate your patience while the carriers worked to restore service.
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