Greenshades incident

Intermittent Website Functionality Degradation

Critical Resolved View vendor source →

Greenshades experienced a critical incident on January 20, 2026 affecting Year End Forms, lasting 1h 50m. The incident has been resolved; the full update timeline is below.

Started
Jan 20, 2026, 04:53 PM UTC
Resolved
Jan 20, 2026, 06:44 PM UTC
Duration
1h 50m
Detected by Pingoru
Jan 20, 2026, 04:53 PM UTC

Affected components

Year End Forms

Update timeline

  1. investigating Jan 20, 2026, 04:53 PM UTC

    We’re currently seeing intermittent issues affecting some website functionality. Most features remain available, but you may notice occasional slowdowns or limited access to certain areas. Specifically, Year End Forms. Our team is actively working to restore full functionality. We’ll share updates here as progress continues. Thank you for your patience and understanding!

  2. investigating Jan 20, 2026, 04:53 PM UTC

    We are continuing to investigate this issue.

  3. resolved Jan 20, 2026, 06:44 PM UTC

    Earlier today, our services were impacted by an outage caused by an external connectivity provider. Multiple carrier connections, including several fiber-related incidents affecting one carrier and a hardware issue involving a network card with another. This resulted in a temporary loss of connectivity to various Greenshades applications and services. We’re happy to share that the issue has now been fully resolved, and all systems are operating normally. Our team monitored the situation closely throughout the event and worked with the carriers until full restoration was confirmed. We sincerely apologize for the disruption and appreciate your patience while the carriers worked to restore service.