Greenshades incident

Services Deprecated

Resolved after 3 hours 28 minutes, affecting Single Sign On and Tax Service and 1 more, on July 19, 2022.

monitoring Jul 19, 2022, 08:48 PM UTC

A fix has been implemented and we are monitoring.

Started
Jul 19, 2022, 07:53 PM UTC
Resolved
Jul 19, 2022, 11:22 PM UTC
Duration
3h 28m
Detected by Pingoru
Jul 19, 2022, 07:53 PM UTC

Affected components

Single Sign OnTax ServiceEmployee ServicesYear End FormsPayroll

Update timeline

  1. investigating Jul 19, 2022, 07:53 PM UTC

    Experiencing slowdowns across parts of the platform. Actively investigating.

  2. investigating Jul 19, 2022, 08:10 PM UTC

    We are currently experiencing an outage of our core services. Thank you for your patience while we are actively investigating this issue.

  3. monitoring Jul 19, 2022, 08:48 PM UTC

    A fix has been implemented and we are monitoring.

  4. resolved Jul 19, 2022, 11:22 PM UTC

    This has been resolved. All services and running and stable.

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