Resolved after 17 hours 13 minutes, affecting Twilio SMS and Twilio SMS Toll-Free, North America, on October 19, 2022.
Our 2FA SMS partner is still experiencing delays within their service however our engineers have implemented a temporary solution that will enable our 2FA to operate as expected. We will continue to monitor functionality and will notify this incident once a permanent solution from our partner has been delivered.
Affected components
Update timeline
- investigating Oct 19, 2022, 07:58 PM UTC
Two Factor Authentication (2FA) is currently experiencing delays to a subset of long codes. This is impacting login ability for individuals with 2FA enabled. Our 2FA service provider is delivering updates as progress is made. We will provide updates here as they are available.
- monitoring Oct 19, 2022, 10:15 PM UTC
Our 2FA SMS partner is still experiencing delays within their service however our engineers have implemented a temporary solution that will enable our 2FA to operate as expected. We will continue to monitor functionality and will notify this incident once a permanent solution from our partner has been delivered.
- resolved Oct 20, 2022, 01:12 PM UTC
2FA is no longer experiencing delays. This incident has been resolved.
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