Resolved after 5 hours 54 minutes, affecting Year End Forms, on February 6, 2023.
Response times have returned to normal. All Greenshades sites and services are functioning normally.
Affected components
Update timeline
- identified Feb 06, 2023, 11:52 PM UTC
An outage with a large internet providers has cause issues connecting to downloadmyform.com. We are working with our internet provider to mitigate this issue and will provide updates as we have them.
- monitoring Feb 07, 2023, 05:18 AM UTC
Response times are beginning to return to normal. Some users with specific internet providers may still experience slower response times until the issue is fully resolved. We are continuing to monitor and will update as necessary.
- resolved Feb 07, 2023, 05:47 AM UTC
Response times have returned to normal. All Greenshades sites and services are functioning normally.
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