Greenshades incident

Intermittent Site Degradation

Resolved after 4 hours 47 minutes, affecting Twilio SMS and Twilio SMS Toll-Free, North America and 1 more, on January 31, 2024.

monitoring Jan 31, 2024, 07:10 PM UTC

Microsoft has delivered a resolution to the intermittent delays. We are currently monitoring to confirm results.

Started: Jan 31, 2024, 05:02 PM UTC
Resolved: Jan 31, 2024, 09:50 PM UTC
Duration: 4h 47m
Detected by Pingoru: Jan 31, 2024, 05:02 PM UTC

Affected components

Twilio SMSTwilio SMS Toll-Free, North AmericaTwilio REST APISingle Sign OnTax ServiceEmployee ServicesYear End FormsAzurePayrollCustomer Support and Sales

Update timeline

investigating Jan 31, 2024, 05:02 PM UTC

Some users may be experiencing longer than usual load times. We are currently investigating this issue.
investigating Jan 31, 2024, 05:02 PM UTC

We are continuing to investigate this issue.
investigating Jan 31, 2024, 05:04 PM UTC

We are continuing to investigate this issue.
identified Jan 31, 2024, 06:07 PM UTC

We have confirmed intermittent latency issues, and are actively working with Microsoft to address.
monitoring Jan 31, 2024, 07:10 PM UTC

Microsoft has delivered a resolution to the intermittent delays. We are currently monitoring to confirm results.
resolved Jan 31, 2024, 09:50 PM UTC

This incident has been confirmed resolved.

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