Greenshades incident

Intermittent Service Degradation

Resolved after 3 hours 51 minutes, affecting Twilio SMS and Twilio SMS Toll-Free, North America and 1 more, on September 4, 2026.

resolved Sep 04, 2026, 08:50 PM UTC

We have resolved issues with login failures and slow load times affecting some users on Greenshades Online and Green Employee. Thank you for your patience while we worked through this.

Started
Sep 04, 2026, 04:59 PM UTC
Resolved
Sep 04, 2026, 08:50 PM UTC
Duration
3h 51m
Detected by Pingoru
Sep 04, 2026, 04:59 PM UTC

Affected components

Twilio SMSTwilio SMS Toll-Free, North AmericaTwilio REST APISingle Sign OnTax ServiceEmployee ServicesYear End FormsAzurePayrollCustomer Support and Sales

Update timeline

  1. investigating Sep 04, 2026, 04:59 PM UTC

    We are currently investigating login failures and slow load times affecting some users on Greenshades Online and Green Employee. Our team is looking into this now, and we'll share an update here as soon as we have more information.

  2. identified Sep 04, 2026, 05:11 PM UTC

    We have identified an issue with login failures and slow load times affecting some users on Greenshades Online and Green Employee. Our team implementing resolutions for this now, and we'll share an update here as soon as we can.

  3. monitoring Sep 04, 2026, 05:19 PM UTC

    We have implemented a resolution for an issue with login failures and slow load times affecting some users on Greenshades Online and Green Employee. Our team is monitoring to ensure full resolution, and we'll share an update here as soon as we can.

  4. resolved Sep 04, 2026, 08:50 PM UTC

    We have resolved issues with login failures and slow load times affecting some users on Greenshades Online and Green Employee. Thank you for your patience while we worked through this.

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