Resolved after 1 hour 46 minutes, affecting Greenlight Guru Quality - QMS (Greenlight Guru Quality - US) and Greenlight Guru Quality - QMS (Greenlight Guru Quality - EU) and 1 more, on September 2, 2026.
This incident has been resolved. All impacted services are functioning normally. Thank you for your patience and understanding.
Affected components
Update timeline
- investigating Sep 02, 2026, 11:54 AM UTC
We are currently investigating reports of slow response times across portions of the Greenlight Guru platform. Users may experience delays when loading pages, uploading documents, or accessing workspaces. Our engineering team is actively working to identify the root cause.
- investigating Sep 02, 2026, 11:54 AM UTC
We are currently investigating reports of slow response times across portions of the Greenlight Guru platform. Users may experience delays when loading pages, uploading documents, or accessing workspaces. Our engineering team is actively working to identify the root cause.
- investigating Sep 02, 2026, 12:32 PM UTC
We are still investigating reports of slow response times across portions of the Greenlight Guru platform. Users may experience delays when loading pages, uploading documents, or accessing workspaces. Our engineering team is actively working to identify the root cause.
- investigating Sep 02, 2026, 12:32 PM UTC
We are still investigating reports of slow response times across portions of the Greenlight Guru platform. Users may experience delays when loading pages, uploading documents, or accessing workspaces. Our engineering team is actively working to identify the root cause.
- investigating Sep 02, 2026, 01:03 PM UTC
We are still investigating reports of slow response times across portions of the Greenlight Guru platform. Users may experience delays when loading pages, uploading documents, or accessing workspaces. Our engineering team is actively working to identify the root cause.
- identified Sep 02, 2026, 01:10 PM UTC
We have identified the cause of the degraded performance. We are currently implementing a fix and monitoring recovery.
- identified Sep 02, 2026, 01:10 PM UTC
We have identified the cause of the degraded performance. We are currently implementing a fix and monitoring recovery.
- monitoring Sep 02, 2026, 01:22 PM UTC
A fix has been implemented, and we are closely monitoring the system to ensure full stability. Please reach out to [email protected] if you continue experiencing issues.
- monitoring Sep 02, 2026, 01:22 PM UTC
A fix has been implemented, and we are closely monitoring the system to ensure full stability. Please reach out to [email protected] if you continue experiencing issues.
- resolved Sep 02, 2026, 01:41 PM UTC
This incident has been resolved. All impacted services are functioning normally. Thank you for your patience and understanding.
- resolved Sep 02, 2026, 01:41 PM UTC
This incident has been resolved. All impacted services are functioning normally. Thank you for your patience and understanding.
- resolved Sep 02, 2026, 01:41 PM UTC
This incident has been resolved. All impacted services are functioning normally. Thank you for your patience and understanding.
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