Resolved after 2 hours 25 minutes, affecting Greenlight Guru Ultra - QMS (Greenlight Guru Ultra - US) and Greenlight Guru Ultra - QMS (Greenlight Guru Ultra - EU) and 1 more, on September 21, 2026.
This incident has been resolved. All impacted services are functioning normally. Thank you for your patience and understanding.
Affected components
Update timeline
- investigating Sep 21, 2026, 09:58 AM UTC
We are currently investigating reports of increased error rates affecting parts of the Ultra platform. Users may experience errors when reviewing documents for training. Our engineering team is actively working to determine the root cause.
- investigating Sep 21, 2026, 09:58 AM UTC
We are currently investigating reports of increased error rates affecting parts of the Ultra platform. Users may experience errors when reviewing documents for training. Our engineering team is actively working to determine the root cause.
- identified Sep 21, 2026, 11:24 AM UTC
We have identified the cause of the disruption. We are currently implementing a fix and monitoring recovery.
- identified Sep 21, 2026, 11:24 AM UTC
We have identified the cause of the disruption. We are currently implementing a fix and monitoring recovery.
- monitoring Sep 21, 2026, 12:12 PM UTC
A fix has been implemented, and we are closely monitoring the system to ensure full stability. Please reach out to [email protected] if you continue experiencing issues.
- monitoring Sep 21, 2026, 12:12 PM UTC
A fix has been implemented, and we are closely monitoring the system to ensure full stability. Please reach out to [email protected] if you continue experiencing issues.
- resolved Sep 21, 2026, 12:23 PM UTC
This incident has been resolved. All impacted services are functioning normally. Thank you for your patience and understanding.
- resolved Sep 21, 2026, 12:23 PM UTC
This incident has been resolved. All impacted services are functioning normally. Thank you for your patience and understanding.
- resolved Sep 21, 2026, 12:23 PM UTC
This incident has been resolved. All impacted services are functioning normally. Thank you for your patience and understanding.
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